BBVA Bancomer Apodaca Villas

Too slow customer service Mismanagement of administration by branch workers. Apart from the fact that they give you a waiting time of approximately 3 hours for a somewhat simple procedure, just because they have a person carrying out this type of procedure, for a central branch it leaves much to be desired

Usually the bank is always full but the ATMs work well. Since the remodeling that kept it closed for several months, they made a second floor, it has parking, although small, it is fine, the ATMs have several options such as paying by card or depositing cash

Many times people make their lives difficult because they are not attended to quickly, when the same bank gives you more tools to make appointments from the BBVA application, I made an appointment minutes before going to the bank, they respected my turn and in less than 20 minutes and I was out of the bank with my problem solved.

It has an excellent location, the times that the ATMs have come have always been working. Sometimes the parking space is saturated but they are vacated quickly.

There is a lack of communication, there is always an executive at the entrance who asks you what procedure you are going to carry out, but if you do not pay attention or do not read, she does not tell you where to train or that there are two different lines to access the branch, she does explain if you have I have any doubts but at the entrance to the branch they put two small signs whether you go to the counter or with an executive. They also have an elevator in case elderly people go and if they cannot climb stairs, they serve you very well 👌 and they have access to all pregnant people as well. In the parking lot you can also park from entrance to exit, and they also have parking, only trailers are not allowed, there is always some traffic on the corner.