Autosur S.A. de C.V.

asd

Terrible service from the staff that repairs the cars and especially from the service manager, a certain Julio, who does not recognize the errors on the part of the staff in his charge. Coincidentally, I just went to complain about a bad repair service on my car that I entered through qualitas, and upon checking it I realized that it is missing parts, which this person told me that in some other workshop they had taken it away, not recognizing their mistakes.

Excellent service from the staff

Terrible, I took my car for repair and they didn't deliver it on the promised date, they didn't give notice and we had to go around more than three times because every time we went to pick it up, instead of having it ready, they wanted to give it to me with new damage due to their bad service, They damaged parts of the car that were not damaged and they did not want to be responsible, they wanted to give us a "supposed service" in exchange and when we did not accept they tried to lie to us saying that they had changed the parts but fortunately we were able to discover them and get them to respond to us, it should be noted They tried everything to make us look bad in front of their manager and justify themselves but in the end you cannot defend the indefensible and although the manager gave a solution he still behaved very despotically, definitely what a disappointment; You go to these places trusting in the quality of the service but unfortunately that was not the case for us!!

Very few agencies that give you excellent service over the phone. I was going to buy a 2022 Tiguan in Queretaro that, according to what had been purchased at that branch, when I called and asked for their help to confirm that this invoice was original, Lic. Mirna informed me by mail in a matter of 5 minutes that it had not been issued by they. Thanks to your excellent attention, I avoid being a victim of a fraud for 600 thousand pesos. My sincere appreciation to her and the receptionist. Thank you so much