Ashley Store

Going on the 3rd delivery trying to get the table we purchased in November. If you buy a table from Ashley furniture BEWARE…it comes in pieces. Most absurd sales tactics I’ve ever encountered. When they deliver BEWARE your full order will not be on the truck. Have the base of the table BUT who just orders a TABLE TOP. Mine is missing. No customer rep has called me. I had to call them. Even though whoever I talked to when delivery guys were here 2x said someone will contact you regarding your tabletop. No one did. I had to call this store. Still waiting and wondering what kind of Mickey Mouse warehouse operations this company has. Never again will we buy from this company.

Thank you Paula for holding my very indecisive hand through choosing a new sofa. Couldn’t be happier! I had a very disappointing experience when I ordered a sofa from Rooms To Go website and it was two inches less deep than the online dimensions, and not at all comfortable. I decided I needed to choose one in person. My parents’ sofa is from Ashley and it has held up nicely through the years. Paula actually showed me the one I chose, which I had not seen. It’s comfy yet a more contemporary style. Delivery was smooth and we are super happy!

Word of advice, just be careful ordering and paying for furniture that is back ordered. Purchased a sectional sofa on 8/12 was assured all pieces would be in and could be delivered in a couple of weeks. On the first scheduled delivery date 8/31 got a phone call that the corner piece was still backordered. Rescheduled delivery for 9/14, got a phone call night before that 2 pieces were back ordered and delivery was going to be cancelled and rescheduled. No sofa after one month, was charged full price of sofa on original purchase date. Had to call and cancel the order and awaiting refund. It was a beautiful piece of furniture, just not the best customer service. If you don't have it, don't sell it. Update 9/20: After I posted this review I was contacted by the Irwin(hope I’m spelling that right) the store manager. He was very professional and kind and apologized for delay in receiving the sofa I had ordered and paid for. He promised to make it right by getting all pieces delivered to me within the next week and he also offered to refund the delivery fee. I received the sofa by the date promised. The gentlemen who delivered it did an awesome job bringing it in and setting up. I’m still waiting on the delivery fee refund but I absolutely love it and I’m very pleased with my purchase. I would purchase from Ashley Furniture again.

We came to ashley furniture in athens on November 16th & bought a sectional couch and end table. It was scheduled to get delivered on the 28th of November. I took off work for it to get delivered waited all day and they took it out of the truck and told me it was broken & ashley would give me a call. Ashley never called me , i had to call them that next day. I have scheduled a christmas party at my new home on December 2nd for a reason due to getting my furniture. We didn’t get our couch and now our guests and family coming into town staying with us will have to sit on the ground. We have waited already 2 weeks on this & now another 3 weeks due to it being broken. This isn’t our fault that delivery truck just toss the furniture in Since they aren’t the ones paying thousands of dollars and we now are having this inconvenience for our guests. I called customer service and all they could do is $50 for me . $50 is all i got offered after i missed work and i’m paying thousands for something that was out of my control. I thought ashley furniture was better than this. They should atleast refund me way more than $50. $50 doesn’t pay for my bills when i have to miss work. Due to this situation now I have to take off work twice this month . My guests will have to sit and sleep on the floor. I think this should be resolved somehow. Now i am waiting 5 weeks which is insane. i would have gone to rooms to go if i knew i would have all this trouble .I came to you guys for this reason bc your turn around time was 2 weeks. I am very upset that customer service couldn’t help me or rush my couch. This is very inconvenient now for my guest. We may need to get them a room at a hotel so they won’t have to sleep on the floor and guess what that’s more money i have to spend all because they just throw your furniture and broke it. i’m considering canceling the whole set and going to Rooms to go. Future reference i know not to go back or recommend to this to everyone i know .

The experience of buying a new reclining couch and love seat could not have gone any better! We had lots of choices to sit in, get a feel for and make a decision that was never pressured. Great communication throughout the process. Christie helped us and really made everything go smooth. As we were walking out Irwin, Store Manager checked in with us and we even had a great discussion about Georgetown Basketball. The stop into Ashley Furniture saved us a trip to Atlanta! We highly recommend the Athena Ashley store.