Andy Mohr Collision Center - Indianapolis

Went here today for an estimate on my car. Met with JR Scott, very personable gentleman! We talked while he did my estimate and let me see the amazing work in the body shop. Even shop guys playing and joking. It was amazing to see. Very professional atmosphere with a personal touch! I'm excited for them to finish the work on my car, as I know my car is in great hands! Highly recommend!

The work was only partly done when they canceled my car rental and requested payment from my insurance. They didn't put seals back on my vehicle. The rental company couldn't find the rental car that I returned to the front desk for a month. Consider getting your work done elsewhere. JR is defensive and dodges accountability. They replaced parts with damaged parts as if from another vehicle, though I paid out of pocket for the repair.

Absolute horrible experience with the collision center in Bloomington. Will never go back, will never recommend. They had our car for almost a month. Would get a text it was done, call them and it wasn’t done. Absolutely zero communication from them. The quote kept growing and was way beyond what our insurance would pay. Customer experience is simply horrible. I suspect they have grown too large and lost touch with customer service. Never again with any Andy Mohr facilities.

We recently had our vehicle repaired at Andy Mohr Collision Center and was very disappointed with the experience. When we picked up the car after the repairs were completed, the battery was completely dead and we had to get a jump start just to drive it home. When we arrived home and turned off the car, it wouldn't start back up again. Prior to bringing our car in for repairs, we had zero issues with the battery. It's clear that something happened during the repair work that completely drained the battery. When I called to speak with the shop manager, JR, about this, he was rude and defensive, claiming it was impossible for his technicians to have drained the battery, constantly spoke over me while I was speaking, and then hung up on me mid conversation. Overall, this was an extremely frustrating and unpleasant experience. Our car came back from their shop with new problems that weren't there before, and they refused to take any responsibility, adding additional cost to us on top of the months wait for repairs after being rear ended. We will not be returning to Andy Mohr Collision Center again and would not recommend them to others needing collision repair work in Indianapolis.

Wow! I wish I would have seen these reviews prior to having them do my estimate for an accident. They supposedly did an inspection and called me with an estimate amount. I decided to get the repairs done elsewhere and ROBERT decreased the estimate 30 minutes later and sent it to State Farm. I went to the shop to pick my car up and inquire on why the estimate was decreased and was advised there was stuff on there that I didn’t need which means they really didn’t do an inspection on the vehicle or they were committing insurance fraud by inflating the estimate. Either way it didn’t sit well with me and I let Robert know. I was called manipulative because I chose to take my vehicle elsewhere, which I do have the right to do. Robert and his manager were very judgmental and rude. I filed a complaint with the attorney generals office and contacted State Farm about the shops they choose to partner with. Bottom line, don’t call the customer with an estimate amount if you didn’t really inspect the vehicle. Bad business! I forgot to mention, I work for an insurance company and know my rights which infuriated them even more.