Alpine Heating & Air Conditioning

We recently had our AC go out during the hottest week of the year. When I called around to find someone to come service it, Alpine was able to come the next day. After looking at our unit, it was determined we needed a new unit. By that afternoon we had a quote (which was a Friday late afternoon) and they installed the new unit early Tuesday morning. Other places in town were booked out 3 weeks so we were very thankful Alpine was so speedy. The installers were on time, very nice and got the job done within a few hours. Thanks Alpine for keeping us cool this summer!

They do a super job of servicing our heating and air conditioning equipment. The servicemen are very knowledgeable and always clean up any messes that may have been created. We also get our filters from them and get a much better price when they come out. I love that they have a after hour service number, never had to use it but glad that it’s there if needed.

I've never been so upset over a purchase in my entire life. Was promised a great mini split system with a 12 year warranty for years and years of Lowe heating costs and AC. They've been here to repair it several times, and this last visit was pretty much told "idk. Could be simple, could be very expensive. Also, not sure if warranty will cover it. But you're gonna have to pay 1200 just to find a leak, and if we can't find it, we'll have to charge you 1750 for a different test, BTW, here's a 165 dollar charge just to come tell you that". Also, tech sat in my living room repeating himself with the same bad news for 30 minutes, after explaining to him that I badly needed to get back to work. 5 years of horrible experiences leading up to this one has left me VERY frustrated. I spent 8k for a unit that now potentially won't run again after only 5 years and several service calls. I'm going straight to the manufacturer with my concerns AND complaints in hopes it was a bad instal job.. and the unit is fixable. I am only writing this in hopes someone that is shopping for a mini split doesn't get conned into a "worry free warranty" like I did. Alpinestars Labor rates are unaffordable for the general public. Including myself.

Thanks to everyone at Alpine. My air conditioning had problems as we entered the upper 90’s. Alpine and their staff worked hard and found the problem. Thanks again. Great customer service!

2023 Update: I lowered my rating based on a recent quote. The guy seemed focused on how he wanted to do it and not on what I wanted. I don’t feel the same quality of customer service that I have in the past. Approximately 2016: I had an old leaking zone manifold for a hydronic heating system and a problem with the control system in my boiler. After contacting Alpine I was quickly forwarded to the owner who was very responsive to my needs. He gave me a clear description of the services and costs for the repair. The repairs were completed just as he stated. He was flexible with my specific requests. The tech did a nice job at completing the work in a timely manner. I felt the price was fair for the work completed. 11-28-2020 - I just had them do a similar job this year. Great job once again.