Aire Serv of West Allis

Called this company and found out it was just purchased by a new owner- the customer service was outstanding! The tech walked me through everything that he did to my furnace for a tune up, he put it in terms that I could easily understand and showed me pictures and videos of everything they did. They did a fantastic job. Highly recommend!

Prompt but poor workmanship Although Aire Serv of West Allis was very prompt, I can not recommend them because of the poor workmanship. This company was selected by my AHS Warranty to repair (and eventually replace my furnace). The owner, Angel, was very helpful in working with my warranty company to find a replacement unit and they were out within a day to install. Even though they were very prompt there were multiple issues of poor workmanship that followed: 1. After about 8 hours the furnace cut off and wouldn't run. * They returned to repair and said a PVC pipe for exhaust had been incorrectly angled / installed and caused the shutoff. 2. During this visit I made them aware that the duct work they built around the new furnace was leaking around all edges. * They used silicone (sloppily) to repair it and told me it was fixed before they left. 3. Once they left I went down to inspect and found PVC dust everywhere and noticed they didn't seal the one side of the duct, so air was still dumping out of it. * This required another visit to patch up the duct to create a proper seal. This was 3 visits within 24 hours - if handled properly it could have been one. They were great at communicating from the home office and worked to remedy issues quickly, but because of the poor workmanship I would NOT recommend using them for your HVAC needs.

AIRE SERV replaced an AC unit this summer for my friend. $3200. Since then, they have had no AC. They came out 4 times for the same issue plus new issues caused by their technicians. They then promised to get him a new unit and reimburse him for $1200 for these issues. They said it would be handled in 2 weeks. It’s been 4 weeks and now are avoiding taking my friends calls. AVOID AIRE SERV AT ALL COSTS!

The new owner here is re great.The hole team was wonderful . And I got a new nest thermostat

I was able to get a next day appointment and in less than 3 hours the a/c was fixed and pumping cold air. The inspection was thorough and very fairly priced.