Air Service of West Virginia

Zack, Greg, Roger and Sam have all been great and extremely helpful. Zack and Greg went up and beyond with a recent repair and ended up staying (very) late until the job was done! They could’ve very easily stopped what they were doing, as it was past 5pm on a Friday night and came back the next day, but they did not….they worked until 9pm until the job was done. In my experience, you’d be very unlikely to find this level of professionalism and courtesy anywhere else. Nate is likewise, a valuable asset to the company and has been very helpful and personable whenever I have called. I highly recommend this business.

Terrible customer service. They promise to return call to give an estimate but there is no effort to get in touch. Previous on site tech repair was efficient and fast. Very pleased with their service, but customer service is a joke.

My heat pump was freezing up around the outside about 3/4 of the way up. A tech came out from Air Services on Thur. I needed Freon and he cleaned my filters. So he said everything else looked good. So $259.70 latter he leaves. It was on the warmer side for a day and it ran great. Once it got below 36 it froze up again but this time it froze up the whole way. I called back on Sat and left a message. I got a call back and was told he could come out but it would be overtime pay!!! REALLY!!!! It's not my fault your tech guy didn't fix it right after he charged me $259.70. He told me they were opened on Monday Christmas Eve day until 12 PM and they could come out then. I get a call on Monday morning and I'm told that even though they were opened there was no Tech there to do service calls and if someone did come out it would be overtime. Really!!!! I don't understand this logic. I paid $170.00 labor and it is not even fixed. I made an appointment for Wed after Christmas. The more I though about the situations the more upset I got upset. I have cancelled my appointment on Wed and have called someone else to come out. I gave one stars because it wouldn't allow me to post with zero stars marked. What do you all care if I have to run my electricity up by running on emergency heat setting.

From the the first visit they were friendly and helpful, giving me all my options for a new furnace. They even went out of their way to help me remove an old water heater. They cleaned up and went over everything with me. Most important, they were honest, courteous and timely.

Our air conditioning went out on the hottest week in summer. They fit us in & replaced our coil. When it still wasn’t working right they came back on a Friday night and worked until it was cold in our house. Cant thank them enough. Excellent techs, service, & pricing! Thanks guys!