Ace Hardware of Salem

Super friendly staff and very helpful too. I believe the gentleman's name in the plumbing department who helped me is Jeff. I called and he went and looked for the parts I needed before I drove there. Once I arrived he helped me find all of the parts I would need. Because of him, I will definitely return and highly recommend this store over the big box stores like Home Depot and Lowe's. Also the cashier, and she was super friendly and caring.

always helping when we go in there usually don't have any problems. if we do they take care of us or me by it I will continue to go there for stuff we need during the winter and so in.

Used to have quite the selection of whatever hardware supplies or service you need and while they still may have the supplies their service has gone down the drain. My father and I went in looking t I get both of us a pair of work boots and after asking for assistance we waited and waited and Noone came to help us so we left and bought our boots at tractor supply for half the price of what they were charging at Ace. They need to get it together over there and act like they want to run a business instead of a social club the workers we seen to ask for help were just standing in a huddle chit chatting with one another never said a thing even as we passed by them on our way out the door. Oh well.

I needed help bringing the chainsaws in for servicing because of my lift restriction from a surgery and a young man in there jumped right up and helped me and didn't make me feel like it was putting him out. He was so polite and helpful. This was Friday Feb 17, 2023. I dont remember his name but it was in the service dept area. Amazing employee!

Order 40 tools I needed was told multiple times would be delivered to store on a certain date I paid in advance so needed them on exact date I had to call the store to find out none of my stuff came in and was gonna be in 4 days later it cost me time and a lot of money really thought I could depend on a small local business but guess it’s all Amazon from here out they offered no resolution highly disappointed