Ace Hardware of Kent

All the employees at this store need a tune up. They are clueless about the meaning of good customer service. They are unwilling to help with anything and if they do, they do it with an obvious bad disposition, as if they are doing you a favor, they don't even care to hide it. They have a NASTY attitude. They do not thank you for your business and they have no appreciation for the customers. They chit chat secretly amongst themselves by the register laughing at other customers that just had left and speaking badly about them. The store manager is the rudest. She is nasty to elders and Latino people. I guess she is leading by example.

Instead of washing the floors after closing, the employees at this store always wash the floors while they are still open. If you struggle to get there after work to arrive around 445 , 15 minutes before closing, they treat you like a nuisance. They don't want you to walk around. They don't want you there at all. They complain about you out loud without any regard. If you try to speak to the manager, forget about it. She hates her job. She should not be working with the public ever. I am never shopping there again. I am taking my business elsewhere. Who needs to deal with these Debbie downers. Not me for sure.

If I could give the Ace Hardware store in Kent, CT zero stars, I would. That store, has the most unhappy, frustrated and racist staff members ever, poorly trained by the business owner that justifies their employees’ abusive manners due to the fact that they have “personal problems”. After all, they are a reflection of him. If you are not white, they will mistreat you and make a big deal out of nothing, even if you ask a simple question, they will raise their voice and embarrass you in front of everyone. If you happen go to the store 5’ before closing, just to pay for something that you will pick up from outside (which takes 2 minutes) , they will smile at you and INVITE you in to pay for the goods, to later on complain about it. Ungrateful hypocrites. Me and my family have been loyal customers for a few years because we believe in supporting local businesses, but enough is enough. These people are verbally abusive and they have no clue about the meaning of polite and the meaning of diversity in a mainly white neighborhood. Not a good place to shop, if you want to be treated with respect, take your business elsewhere.

By far the best hardware store in the region. Amazingly high stock levels and helpful staff. Always fun to wander around the store. The things you find! Great experience and nice people too.

Amazing store! The went above and beyond to help us! We once lost something here and they kept it so we could come back and get it! Top notch service!