Ace Hardware Longmont

This is a true hardware store! Whatever Home Depot and Lowe's don't have, ACE will have it. Even Home Depot and Lowe's employees will admit that fact and recommend you go to ACE. Only negative is what you find there maybe a bit pricey but not outrageously pricey. "ACE is the place for the Helpful Hardware Folks" (or however it goes) is definitely correct!

We try and shop Ace as often as possible, and this experience did not disappoint! David took the time to really help us pick a new grill/ griddle and walked us through all of our options. We never felt like he was selling us, more so he was genuinely excited to help us make the right decision for our needs and budget and was very knowledgeable on all brands and models! We ended up the Traeger and could not be more pleased with our decision! David is now a significant reason we will continue to shop Ace Hardware, Longmont!

Was working in Longmont and needed a special tool. Headed to ACE and was greeted the moment I walked in. Was asked if I needed any assistance. I described the tool I needed and was directed to the exact spot. They had just what I needed. Great experience. Another wonderful small business that needs our support.

These guys have made a customer for life! I bought a very expensive pellet grill/smoker from them back in Dec ‘22 and had a lot of problems with flare-ups. Anytime the grill went over 350, if there was any grease it would light on fire, which made it pretty useless as a grill. I worked with the manufacturer for months on this issue and they ended up being mostly unhelpful. I had resigned myself to the fact that I had an expensive piece of equipment that was defective and only going to perform 50% of the function it was intended for. It never occurred to me that Ace would be willing to replace the grill for me after 6 months. Fortunately it did occur to my wife and she asked them the last time we were in. The wonderful person working the grill section, June, said she didn’t know for sure, but she took my information down and said she’d have someone call me back. I pretty much put it out of mind and didn’t expect a callback but the next day Veronda, the department manager, called me and apologized for the experience and said they would be happy to replace the grill! I just had to bring in the old one. STILL not wanting to get my hopes up I loaded the grill into my truck the next day and took it to Ace. David helped me pick out my new grill, process the return, pay the difference, and to top it all off…setup the FREE build and Delivery for my new grill. He and a few of the great team over at Ace helped me get the old grill off my truck, I drove away, and I had a beautiful, AND WORKING, grill sitting on my deck in two days. This level of customer service has exceeded all my expectations and has restored my faith in hardware stores. Corny but absolutely true. Thank you Ace!! I am going to eat my amazing smoked burgers now. 🤤

Manager Steve wouldn't allow my service dog into the location claiming he could tell he was not a real service dog. I will not be shopping at this location anymore after 20+ years of shopping here.