ATM / CASHIER BANCOMER SUC SORIANA LINCOLN

Trying to open a payroll account, the girl begins to capture data, and says that the CURP does not exist, that we should go to the government to fix it, it is explained to her that it has already been reviewed, that if she please verify that it does not have a capture error and it refuses to review, that we take another shift, it was better to go to another branch, where they validated that the CURP is correct, but, there they did not want to open an account in a branch, that we opened the digital one and we had to return to remove the limits.. . For a simple procedure, 2 branches, 3 trips and 4 hours spent. BBVA gets worse every day.

Miss Daniela Vargas has just denied me access to make a deposit in the cash register because I can only deposit more than 20 thousand pesos, she sent me to an ATM to make the deposit, if you no longer want to work, better dedicate yourself to something else BBVA Bancomer... goodbye, I won't use your services again...

I went to reactivate my Bancomer account due to attempted fraud under the instructions of Línea Bancomer, a lady (who was not an executive nor was she in the savings banks, she was just a kind of assistant) asked me what procedure I would carry out, I explained and specified that online Bancomer asked me to go to the branch, the girl asked me to leave the branch several times in a very haughty and out of place tone, saying that she had to do it by phone and she was only taking away space from people who really needed to go with a executive, that I was waiting in vain and no one was going to help me with what I needed. The girl from the executive area was able to help me in less than two minutes, but the counselor could have made my procedure a meaningless loop by not having the correct training in dealing with clients or the processes to follow.

It's my lifelong bench. Since I was 8 years old, my father opened a savings account for me, when he was Bancomer. To date, they have been with this bank for 41 years without any complaints, quite the contrary.

How fast and accessibility to get there