AT&T Store

Posted an online order yesterday and didn’t come to pick it up today until 5:30pm and order still wasn’t even fulfilled and I was told I had to wait for the safe. Not sure if this is standard practice to not fill orders all day but it was super inconvenient when employees where sitting down when I walked in, and another customer said they had already been there for an hour.

Upgrade phones ATT representative Neco (Springfield IL) was extremely polite and professional. He resolved all of my concerns and issues. He's an excellent representative of AT&T.

I want to recognize the great job Lena did today pairing my watch to my new iPhone. Many tried but she was the magician that got it done. Thanks so much

I’ve visited this branch of AT&T several times over the past six years for one reason or another, and found the current customer service representatives to be very professional and knowledgeable, especially the young lady. My partner and I were in and out of the store quickly, and much to our satisfaction!

Want to say thank you to Rich who went over and above to help me clear up a frustrating bill problem I was having with my WiFi service. He also noted that I was paying more for that service than needed and corrected that error as well! So, his extra efforts saved me time, frustration and money. Rich was also patient and listened well to my concerns. Excellent service! I would recommend your store based on this one encounter with a very good employee. Keep it up!