AT&T Store

The service here is amazing. The sales rep I worked with Jennifer, really made my purchase go so smoothly. She was so friendly with me and helped me find what I was looking for with no issues!! I recommend working with Jennifer, she was very welcoming to me and overall did a great job!! Thank you Jennifer!

I feel bad for the manager of this store. We walked in and recognized a salesperson. We laughed a bit and manager talked with us and seemed to care. The salesperson who did pick us up wanted to sell us what they wanted to sell us. We thought we had done right by coming to this store because they had the phone we wanted. But as soon as we would not buy the ATT insurance she turned into not be interested in helping us. Then because we didn’t want to buy a case for the phone that she thought would be good. She made it seem like sensory issues were not a thing. We came in knowing exactly what we wanted and why, she made us feel as if that was wrong. Trying to rush us out of the store, most likely so she could work with someone who would make her more money. And then because we wanted to turn in our old phone for trade in, she made us feel like she had less time. We will not go back to this store. Customer service needs to be in their training. Treat customers right, and you will always make profit. Treat them poorly and you will lose them. Thank goodness you have other stores to pick up your slack who want to work with the public.

Had an amazing customer experience thanks to Brandon, and Nancy! Made the headache of getting a new phone a lot easier. Great customer support, and problem solving skills shown in my visit. Super happy with the phone, thanks again!

I had made an order online for four new lines, and it was a disaster. I went into the store with little hope. HOWEVER, Katie was AMAZING!! I had to basically cancel everything and restart but she made it so so so easy and seamless!! I loved her chill vibes and even though it took a couple hours she was engaging, interactive and knowledgeable during the process! Thank you so so much team!! 💕

I recently bought a new Samsung phone at this AT&T store. My first visit to select the phone, I worked with Nancy who explained the differences in the phones and was not pushy. She was great to work with. The one I chose had to be ordered. My next trip in to get it set up I worked with Francisco. He also was great to work with. Very patient with this older customer. He gave me a couple if tips and shortcuts. It is hard for me to decide to get a new phone because of all the set up. And to make it even better, the store manager approved my old phone for trade in, so I got a discount. Now that is a good day. Even with two trips.