AT&T Store

Either they’re incompetent or flat out liars! Youre better off going online and speaking with an agent if youre looking to do ANYTHING! We went in to add a line and phone for my daughter. We were told it would only increase our bill $5/month for installments AND the line of service. My husband was due for an upgrade, and they had a promo for a phone PLUS watch, less than $10/mo. So he went for it! We were told our bill would be around $210/month, everything included. Got a crazy email from at&t with showing our bill in the 400-600 range! Got on the chat line and they said to ignore THAT, but that our bill would actually be 300 or so. We were specifically told around 210 while we were in store- we asked REPEATEDLY!!!!!!! The chat agent told us that the original quote did not include insurance, which we were not asked or advised about, and a few other tweaks to the plan. The agent managed to work with me to lower it to the 210 amount, and we will be returning the watch/cancelling service. Buyer beware, they will do what they have to do to make the sale!!!! Glad we got this cleared up before our new bill came.

Brandon and Cameron were tremendously helpful. Cameron is very knowledgeable, and willing to explain first. Both display excellent customer service and are willing to go the extra mile. Regardless of where I live in the city as long as Brandon and Cameron are at this location, I will travel to Fountain AT&T! P.s. Graciela was cool too when Brandon and Cameron were running around she helped customers and even kept me company explaining details about things!

Wouldn’t even give 1star. I was overcharged two months in a row due to employee changing my plan when I purchased a new phone for my husband and added additional line to my plan which doesn’t even exist. Manager never credited what was overcharged and never called to follow up as was promised for a month now. Every time you try to talk to a manager , he is off or not there. Thank you for promised follow up, still waiting. Unprofessional.

I was VERY satisfied with Garciela. There was no issues at all. She was very helpful and we appreciate all her help with purchasing our new phones.

I try to be so patient and understanding as I know dealing with the general public is harsh to say the least. We were so patient while my husband purchased a new phone in November and it took a while for them to get us all set up. I was told my plan was outdated but have no fear it can be updated for unlimited data without changing my bill at all! I said out loud "as long as my bill doesn't go up aside from the monthly purchase of the phone itself." My bill went up over $100. The last few months have been insane and I finally got around to calling ATT and was told I had needlessly been paying $40 extra each bill because something was put in the computer wrong that day in Nov. I'm frustrated. I know ATT has a reputation of ripping people off. I mean literally ask anyone...but dang. I'm sad it had to be this way. Glad costumer service could fix the issue and lower my bill but sad I paid so much extra for months now.