AT&T Store

I visited this store to purchase a phone and I must say that the customer service at this location is impeccable, mainly because of the persistence of a sales guy named Max to go above and beyond every time I visited. From the time you enter the store Max as well as the other guys greet you with good energy. They’re all cool guys, Max however takes it to another level with his customer service and attentiveness. I asked for an error to be corrected he fixed that issue and then gave me my phone and proceeded to transfer all my data. In the midst of doing that he informed me of several things that I was unaware of regarding services and also educated me on quite a few things regarding the services and different phones, etc all while still staying cheerful and giving advise. There was not one second where I felt rushed or pressured even though the transferring of my data was taking a long time he made sure everything was going ok with that transfer all the way through till the end. If I had a question that he wasn’t quite sure about or he just wanted to make sure he wasn’t giving mis information he would ask his manager and not once did he just tell me anything or flat out lie like so many others will do and have done in these cell phone stores. Basically in a time when making sure the customer is happy is no longer a priority with so many businesses, it’s obvious Max understands customer service and makes sure by any means necessary that he provides it. Again honestly since before the pandemic customer service and the need to provide the service people pay for is lacking seriously ,but not with Max and these guys at this location. At&t should be giving Super Max a raise or a super bonus because he deserves it for sure.

Trey, the store manager, was most helpful, courteous, and knowledgeable transferring my data from my old device onto my new one. Every question I asked, he had the answer. He helped with a problem I experienced with at&t customer service and solved it within minutes. He set up my phone in its entirety. I most and very highly recommend coming to this store with any and all at&t needs. In fact, I will now only come here so long as he is there.

Sat Aug 5th my husband spoke with Kay about transferring over from our current provider to AT&T and trading in our phones. Kay went above and beyond and drove to another store to get the phone my husband wanted for him. We get to the Highland location and there’s 3 guys working. We were welcomed immediately by one of them (Brandon). From that point on the service and experience was exceptional! We were there for 4 hours due to transferring 4 phones and 2 watches. These 3 guys were funny, helpful and very knowledgeable at their jobs. Kay, Brandon and Max you guys are fantastic and made the time seem to fly by. We were so impressed by them l, that in the rain I went and got them mini bundt cakes as a thank you from my husband and I. They engaged with our son and daughter while we were there as well. Thank you so much guys.. it truly was the best experience we’ve ever had .. we hope we made your day like you made ours!!! The Reeks Family

My husband and I just left the AT&T store in Highland Indiana. We needed to purchase two cell phones using your top rated service. Your employee Kay did an outstanding job helping us out with all of our needs. He was very knowledgeable very patient and very courteous . Because of our experience with Kay we will definitely recommend AT&T service and will send all of our friends and families to see Kay! Thank you Kay for making our lives so much easier!!! Sharon and Marty O’Malley

I came into the store and Kaylon assisted with phone I bought prior at this location he was very professional and helpful with a great big smile. He help me reconnected my Bluetooth with my vehicle with ease. THANK YOU SO VERY MUCH KAYLON ONE OF THE BEST MANAGERS IVE MET AT ATT