AT&T Store

John the manager was amazing! He was very thorough with my account and knowledgeable. I walked out with a new upgraded phone and my bill was discontinued about 10% a month. Will definitely be back A+ customer service!!

I had terrible experience with both St Charles locations. The one on Main Street tried to scare me into buying the ATT IPhone protection plan. He stated if something happens to the phone the minute I walk out the door, I would not be eligible for a replacement and I would have to pay the phone off before I could get a new one. Asked for Apple care. Was advices it is not offered Called the St Charles location as we got our previous iPhones from there. I was told they have never offered apple care and I must be confused! I got a survey regarding my visit and asked if I wanted a manager to call me back. That was Saturday. It will be one week tomorrow and no call back.

Miranda helped me transfer my old phone from a different carrier to AT&T and the process was seamless. Miranda was professional, easy to communicate with and kind!

The over weight man who works alone on Sundays gave me the worst experience of all time. I'm an AT&T customer. All I needed was him to put my screen protector on my phone. That takes about 30 seconds. And as he was prioritizing customers, he had me wait for him as he was fixing what seemed to be an unfixable hard long problem with this other customer. He was turning his phone on and off and theres periods of time where he's doing nothing and could help me out real quick. I politely came and asked him how long did he think he would take on fixing this man's phone. The employee decided to ha e a freak out and yell at me for the whole room to hear of him yelling at me to wait because I'm not buying anything. He cursed at me and I asked for the tool and just did it myself. I suggest more training for this employee. He has terrible people skills and his ability to prioritize customers needs is awful. He acted like a little kid when he yelled and outbursted me to wait. I felt so uncomfortable so like I said I just asked him for the tool myself and did it. AT&T train your employees. Or don't understaff your store. Terrible experience. I don't write reviews often. Only when it's important and this man should not work alone. You can tell he can't handle the pressure of working alone with multiple customers.

I went in for an upgrade transfer that, unfortunately because of ATT contracts was not possible. However, Jon, was able to find a work around to get me an upgrade for only a 10$ increase in my monthly bill for a couple months! All the while, Sami, another associate there was an amazing friend to my 16 month old son. All in all, great service and wonderful staff. Thank you ATT of St Charles on Main Street!!!