AT&T Store

It's mind blowing how I can take my Sister's bill in to make a payment with her name on it. And they let me pay it every time no questions asked. Not my account but my Sister's. But when I try to pay my own bill, now I need my driver's license!!! Not trying to do anything but pay the bill. Help me understand this. I rather take my bill to Walmart and pay the fee than to put up with this mess. It just don't make any sense to me.

I was mislead and uninformed by employees. I upgraded my phone from an iPhone 12 pro max to a Galaxy s23 Ultra through the Newport at&t store. I love the phone. However, like any smartphone nowadays, the screen cracked very quickly (approximately 2 months after purchase) despite having the phone in a case with a screen protector. This would usually be no big deal with insurance or warranty, however I was not given the opportunity to purchase insurance through at&t that day that I purchased the phone, despite EVERY other phone on our service having insurance and I had insurance through apple care on my old phone. The employees said that I could upgrade early without having to wait on them to send me a phone through the mail if I got a new number. I didn't want to get a new phone number, so I declined. They then informed me I could still get a phone that day AND keep my number if we were to add a new line to our plan. I decided to agree since they were pushing and insisting that nothing would change and I could get a new phone that day. Unfortunately, this also meant that the owner of the new line (my uncle) now had insurance on his 8 year old iPhone and my brand new s23 Ultra had no insurance. Not only did they insure the new phone line attatched to the decade old iPhone instead of my new Galaxy, but they did not even offer me the insurance for my new phone or I would have gladly paid for it, seeing as I paid for Apple Care beforehand. Now I have a cracked screen with NO OPTION but to pay 400 dollars to get it repaired, because you cannot purchase insurance if you phone is damaged. Or I can live with a cracked screen. All because I was ill informed and mislead by at&t employees that day. I do not think they did this on purpose, but I do believe this speaks numbers about the store and the company. I'm not sure if I will switch carrier's or not, but I am posting this review to warn and inform others so they don't end up in my shoes. Always ask about everything twice because they definitely will not go out of their way to help you, whether that is due to them not caring about the customer or not being knowledgeable enough for the job.

Becky was extremely helpful! Answered all my questions with patience and was super quick so she didn’t take up my lunch break. Love her and our ATT store!

This at&t store is the worst one in the state of Arkansas, the manager was very disrespectful and acted like the money was coming out of her pocket!! I will never use this store and will recommend that nobody uses it!! I know at&t is a big corporation but I Guarantee they do no customer service in Newport!! From jump she had a negative attitude and if you don't like working with public quit!!! Just found out it's a privately owned store and not corporate owned that's how they get away with down right being disrespectful!!

Employees are always helpful and friendly. service is always slow due to procedures. if there are two people in line thats usually an hour wait even if u just want to Pay a Bill. they really need a kiosk to make payments in there or something to help with this.