A Proper Fit Footwear

Awesome store, great selection of shoes. Found the absolute perfect fit. Gentleman who helped me out had top tier customer service skills. Beautiful mall, shame there arent many stores. Very relaxing atmosphere, one of a kind experience. Never been to a mall so peaceful.

Before I left for a two-week, walking vacation in Europe, I came here to buy a comfortable and very supportive pair of leather orthopedic shoes that were also attractive. One of the store owners, Analie, was very patient and helpful. I had a hard time deciding, and actually came in two times to try them on before committing. She and her husband Mike own the store. They carry wide widths, no narrows, but some of their brands are kind of narrow. This is a great resource if you need comfy shoes!

I’ve purchased at least 15 pairs of shoes here over the years and I loved this store. That is why I’m really disappointed that they have decided to display extremely distasteful patches on a large display near the register. Crude, divisive political messages, a cartoon character flipping you off, this is not the store I knew. You should know this if you plan on bringing your kids to this store. I’ve made my last purchase there.

This is my favorite shoe store in Reno. Here’s what I love: - An amazing selection - A guy on staff who can fix shoes, which is great from a sustainability and cost perspective - Super nice - I can try things on which is not an option online. - I can see the actual colors versus what it looks like in a photo (often not exactly the same). - They are a small business, competing against online stores and larger competitors with bigger margins. What do I understand comes with trying to keep small businesses alive in a world that’s making it very hard to do so? - They have to be careful with returns and giving away their time and energy for free. - Sometimes they are a little too attentive - I’m actually more of an introvert and prefer to me generally ignored lol. But you know what? Other people would get mad at them if they were not as attentive. They are human beings, not mind readers. - Sometimes I bet they also are tired, or worried about making payroll, or stressed because of any of a million reasons. At the end of the day, this is a place that employees real people in Reno. A place that probably does their absolute best to balance out a million things (a living wage for staff, good service, trying to compete against companies that don’t care about their staff, that don’t contribute to Reno’s economy). I will always shop this store first, and I will expect great service and a great selection, and I will also be okay with the fact that they can’t read my mind and they are real people who don’t exist solely to serve me. I’m saddened to see that they have all these five star reviews and then a handful of one star reviews. I’m writing this to push up the average and push back against the handful of one star reviews where people were being - in my opinion - really harsh.

I remember when I went with my grandma, a year ago during covid and the old man worker stepped up to my face like if he was going to swing at me. All because my grandma wanted to return shoes. Also spread all his filthy old man germs on my face. I didn't forget how badly we were treated that day.