PuroClean Emergency Services

We went with this company after our basement flooded in March 2023 b/c of reviews.  Well, our experience does not deserve a good review AT ALL!!!.  During the drying process, they were supposed to come check dryers on Friday b/c on Thurs., they said it was almost dry and they removed some fans.  No one ever showed up on Friday or called to say they weren't coming - didn't return until Monday.  When we called to ask about this, we were told we would get a return phone call, which we never got.  We never received an estimate or bill via email or mail.  Randomly, we started seeing charges this summer on our credit card.  When we contacted the office for a itemized statement, we were told they would mail one to us.  They didn't!  When we called again about a statement, we were then told they can't provide this by law and it has to come from our insurance company. Well, which one is it? We were told something different everytime we talked to someone, and we never received any type of correspondence with this company except on the first day.  We find it hard to believe they could not give us a statement/bill. They were not transparent at all, and our card has been charged monthly; until recently, so we assumed our debt was paid.  Now, we get a letter from a lawyer threatening to sue us for an unpaid balance.  How are we supposed to pay the balance if we've ever seen a statement???  I guess we are supposed to read their minds.    We have a high credit score and have always paid our bills.
We are not rrying to get out of our responsibility.  This could have all been avoided if they would have sent a bill or called us back to discuss the matter. We will NEVER use this company again!!!

They came out quick, worked with me so I didn't have to file a claim, and explained every step in detail. Thanks to their awesome work, they were able to save my hardwood floors and wall from a water line break. Hopefully I won't need their services again, but if I do, I wouldn't hesitate to call them again!

This review is long overdue.  Back in March my parents called me at 4am panicked because they woke up with four and half feet of water in their basement.  Being an insurance professional, they knew that I would know who to call to help take care of the issue.  I called the PuroClean after hours number to speak with someone about the issue and they said that because of the storm they had already asked their teams to come in early so they could get help out to people first thing.  A team showed up first thing in the morning to pump the water that hadn't already receded out of the basement. Once the water was out, the technician explained how the process would be handled through clean up and sanitation.  There was a clear plan in place after the first day which put my parents minds at ease.  They had been planning to list their house for sale and this was an obvious blow to the timeline.  It took a few days to dry everything out and remove what could not be salvaged, after that the rest of the clean up went quickly.  All said an done my parents had their basement completely put back together in about two weeks, which is remarkable when you see how much water there was from the pictures.  PuroClean did a fantastic job with everything and my parents were able to list there house and sell it a few months later.  You never want to have to go through a situation like this but it is nice to know that there are great professionals out there that know how to handle these types of events. Thanks PuroClean.

As I mentioned before I am an insurance professional which requires me to take Continuing Education courses to maintain my license.  Becky and Britni of PuroClean have hands down the best classes in the Dayton area.  They have tons of real world experience and Becky has been doing this long enough to know how to get the group involved which makes the classes actually enjoyable.  They always cater in fantastic food from a local restaurant for lunch!   When the pandemic shut everything down, they didn't miss a beat moving their classes to the virtual environment.  Not as much fun as in person but it allowed me to fulfill my credits needed to renew my license next year.  Thanks Becky and Britni, I look forward to the in person classes again whenever that is.

I walked into my office to find a toilet that overflowed and ran all weekend. I called PuroClean and they were able to dispatch technicians quickly. They were able to extract the water and dry out the floors quickly so there wasn't a need to replace walls or flooring. The technicians were friendly and efficient. I would highly recommend them.

My insurance referred me to PuroClean to assess the water damage on my property. PuroClean got the inspection scheduled quickly. Collin came and inspected my property for moisture and repair work needed. He explained in detail his findings and answered all of my questions. Collin is very professional, honest,  respectful and truly cares about his customers.

Chem Dry of Acadiana

These guys are awesome. They made my white couch soiled with white wine look BRAND NEW. On top of that, they were kind, quick, and efficient, and they even showed my dog plenty of love. I’m definitely going to be calling them for future cleanings, and you should, too!

Bluegrass Chem-Dry

We were hoping to get another year out of our 16 year old carpet. As you can imagine, after raising 2 kids and 2 dogs on an acre in the country has left it worn and stained. We have had it cleaned in the past, but not in a while, so it was in particularly bad shape on this go around. I called and got an estimate. I described our situation with the dogs, (one of which is a 10 month old lab) and explained that we would need the Pet Urine Odor spot treatment,(PURT) the deodorizer as well as the traditional cleaning. She gave me the estimate.  I thought it was reasonable so we scheduled for noon that Friday. (Good Friday)
They were actually running a little behind, but they called me and let me know, which I loved. My husband was there when Shawn arrived and instructed him to do "The Works, because we need it all!" Shawn talked through the products and explained what he was going to do. My husband said that he was extremely professional, nice and a very hard worker. The final cost was less that the estimate.
The best part? My carpets look new. NEW!!! And they don't smell like "dog" anymore. Really fresh and clean smelling. It's been 4 days and we have commented on it EVERYDAY since Shawn was here. I never imagined that  they could look this good after 16 years. So, thanks for your hard work, Shawn, and your great service! I'm a very satisfied customer!

Shawn did a fantastic job on my carpet.  He got out some bad stains and made my carpet smell much better and I have cats!  I highly recommend them.

The Maids in Lafayette

We've had monthly cleanings with Team 5 for the past four months. They are always on time and text when they're on the way. They pre-schedule next month's cleaning a month in advance (so helpful to have their visit on the calendar for planning) and are an efficient cleaning team when they arrive. We both work from home and they do their best not to disturb us until it's time to clean our offices. The house always smells so nice when they're done, and they always do a thorough job - definitely more thorough than I'd do myself, and that's much appreciated. Thank you Team 5!

The house looks great! I could smell how clean it was before I even got all the way through the door. You can tell the team really takes pride in their work. They were all very friendly and professional and I would definitely recommend their service. Thanks again to Team 1!

Just had our initial cleaning and thier team did a fantastic job. A team of four came in and cleaned our house top to bottom. Extremely nice and wanted me to inspect before they left. Will definitely continue services. Really think the price is right for how great the cleaning was and how quickly.

Team 2 (Jackie's team) is the sweetest team to come to my home! They do a great job with the cleanings and they are so sweet to my huskies (one of which is a puppy that talks, howls and throws a fit about being in her kennel lol) I have not heard one complaint from them and they always come with happy attitudes. These ladies are awesome!

Team 1, headed by Shalonda, has been cleaning my house for almost 10 years.  Really like this team for their great service and friendliness.  They always do a super job!

American Professional Cleaning

This company is the best I’ve had to clean my office complex. I would recommend them to anyone who is looking for someone to clean their business!! They went above and beyond and were very nice people!!😁

Customer Service from APC is outstanding. VERY pleased with staff. Will recommend SERVICES from APC to all my church goers and colleagues. BLESSED to HAVE true CUSTOMER SERVICES with a SMILE😃

Exceptional professional service from APC on a large facility office clean. Plan to hire again in the near future...highly recommend to others who believe in supporting local businesses that do an outstanding job!

We are extremely pleased with the work that American Professional Cleaning consistently does for our busy office. They are flexible in regards to our schedule and take special notice of requests we may have. Very friendly staff!

Outstanding commercial cleaning company! Excellent work and customer service!

Jones Chem-Dry

Clint did an amazing job!! We had him clean an entire house including furniture and it's all like brand new! Clint really knows his stuff and makes sure the job is done right! His pricing was also very fair and he got right to us! Highly recommend his services!

Clint Jones did a fantastic job.  He was able to clean our carpets the day after I called.  He quoted a price that did not change.  He is very knowledgeable of his product and how to clean problem areas.  He is very personable but not a hard sell for add on products or services.  I would recommend Jones Chem=Dry
without hesitation.

Clint did a great job on 5 of my rugs.  All different sizes.  He cleaned a deodorized them and they all look and smell great.  However, the best part was that Clint was very honest.  My biggest wool rug had dog stains on it and instead of trying to clean something he knew would not turn out well, he told me up front that it would be very tough to clean.  He still tried to clean part of it and did not charge me a dime for it.  It was nice to actually work with someone who is honest and you can trust.  I would recommend him to anyone.

Excellent customer service! Clint was very professional and went above and beyond to make sure our Bed & Breakfast was taken care of. He worked around our schedule and was happy to accommodate us. Our carpets look like new again! We will definitely be using them again in the future.

This was my first experience with Jones Chem-Dry and I couldn’t be more pleased. Clint assured me that he would be able to clean my 20+ year old carpet and remove the stains, and that he did!!  I also had my sofa cleaned as well. Again, I was very happy with the thorough job. I would highly recommend Jones Chem Dry to all of my friends and neighbors, and will certainly use them again. I have just been through a home remodel and this service was about the first time I have been totally satisfied with the task completed. It’s so nice to know that there are still some companies that truly care about service performance and customer satisfaction. Thank you so much!

Bluegrass Cleaning & Hardwood Restoration Company

Very knowledgeable and happy to share it. More informative than any carpet cleaner I’ve worked with (preposition). The quality of clean was also superior. No I’m not a paid reviewer. They really are top of sector.  ✌🏼

Bluegrass Cleaning Company. Bluegrass Cleaning Company does an excellent job on carpet and upholstery cleaning. They provide great customer service, are budget friendly, and you can always expect your carpet/upholstery to look brand new!!

Kevin and team did a fabulous job. They were responsive, answered questions, and efficiently completed the service. It was easy to schedule and they did a fantastic job! Our carpet looks brand new! Will definitely be using again.

Kevin and Jathan did a move in carpet cleaning for us and went above and beyond to ensure our home was move in ready. The previous owners had five children and a dog and as a result the carpets needed cleaned and freshened up. They look and smell like new now! We could not be more pleased. A great value for a great service. We are repeat customers (have done 2 mattresses and a couch in the past) and will continue to use Bluegrass Cleaning for all our cleaning needs. Thanks!

They showed up and immediately got to work. We were on a short timeline due to our store opening time. I was absolutely shocked at how well the carpets turned out! They look brand new! Excellent job and will absolutely use them again.

Maids In America East

I am so impressed with the three ladies that cleaned my house! They deep cleaned, paid attention to details and when they were done, my house felt like a luxury hotel!!! They are very hands-on (& knees) oriented, not afraid to climb a ladder, very efficient and they use chemical-free cleaners that smell so fresh! They worked hard and were organized, brought all their own cleaning equipment and finished with a nice polished mopping. They were all very delightful and a pleasure to talk to. And I can't wait for them to come again. True Profesionals 👍
(ceilings, fans, baseboards, mirrors, doors, floors, blinds)

We have used Maids in America for deep cleaning. My son lives in Tuscaloosa and attends the University of Alabama and we wanted to have the house deep cleaned for him. We have also used Maids In America for in between guest cleanings since we also use the house as a short term rental for football game day, weekends. For both types of services we have been extremely pleased and highly recommend Susan and Maids In America! We use them exclusively, and they always do a great job, come on time as promised, and exceed expectations. Communication is fantastic and we are extremely happy with them and look forward to continuing to work with them.

Did an AMAZING job cleaning my rental property. Fast, efficient, and worth every dollar spent.

Susan was awesome!!  My son goes to UA and I wanted to find someone I could trust to clean his apartment.  Susan is so down to earth and took care of everything.  Her girls did a great job cleaning my son and his roommates apartment professionally and the boys were thrilled!!!  Very good price too.  I strongly recommend using them, I will absolutely use them again.

I can't wait until my next deep cleaning.  We have Maids In America perform 3 basic cleans a month and a full deep clean once a month and it's going great.  I'm especially excited after deep cleanings because they hit our windows in the kitchen and put that extra ""shine"" back in the house.

PuroClean of West Lexington

It's been a year and a half...Completely forgot to right a review but the sentiment has not changed.  We bought a home site unseen. We we came to see the house the wood stove was fired up and the gloominess masked a load of problems. It all came to light the day of closing.  The house was smoked in for 39 years!!! We contacted several companies.  PUROclean were by far the most responsive,  professional,  and competitively priced. I dealt with Sean. He let me know how it would
be handled and took me step by step while I was long distance. He also made suggestions on what we should do, which my husband did immediately. There was a minor  concern, they came right back and handled it. We were finally able to prime walls and paint. We got an airpurifier that read air quality. Read showed no toxins. They're cleaning made a massive difference. Enough for me to move in with my 4 year old.

Punctual, responsive, and respectful. Couldn't have asked for better fencing/storm damage service from Aaron, Luis, and Francisco. They all went above and beyond for our situation. This team made a lasting impression with their punctuality and attention to detail which was very reassuring to see through the process.  Stella handles open communication very well and we appreciate everyone's patience with our 1million questions and your diligent hard work!!

Thank you all for giving us a backyard again!!

We used PuroClean for a much needed cleaning of our HVAC systems and ducts. Shawn and his techs were responsive, professional, and did a thorough job. The price was extremely reasonable for the amount of work done. I would not hesitate to use them again for any of their services!

Amazing response time, exceptional quality, great, knowledgeable & friendly staff.

Reached out to Puroclean with an emergency service call from a sewer main backup.  They responded quickly and did an excellent job remediating the backup.  Would definitely recommend!

John did an amazing job with the carpet cleaning. Very efficient, came on time, and made the process understanding. He was very professional and represented the company great. I will definitely book again, and sincerely appreciate his effort!

I have no adequate words to express the genuine care, respect and professionalism I received from John and Bluegrass Chem-dry. He arrived on time, explained the procedure, not just to clean my carpets but the process for allergen care to best avoid asthma flair-ups   I will heed his advice and I highly-highly recommend this company! If I could give 10 stars I would!

I called to schedule an appointment and was scheduled within two days. The technician was very professional and my carpet looked great! I discussed having the carpet taken up as an alternative since I have no idea what could have been in it as I have recently moved here. I was told that the carpet looks good and I should be fine with the cleaning. However, I could still smell the odor a couple days later. After three weeks of calls, the technician finally showed. He tested for moisture, gave me a can of deodorizer, and told me to call back if the odor remains. I called back the next week to schedule an appointment because I could still smell the odor. When I mentioned the moisture meter, I was told that it was used to make sure it was not something that they did, huh?, from three weeks ago?.  I had used ChemDry before but wasn’t aware that I had selected a different company this time, shame on me. When I mentioned that the other company  came out a couple times to get rid of the odor, I was told that they have been in business for 25 years and they know how to clean carpets. Longevity and good customer service are two separate things. They were also way more expensive than the previous company.

If you are dealing with the struggle of getting rid of the smell of cat urine in carpeting where it doesn’t belong, call chem-dry immediately!

My roommate and I have two cats, one of which was dastardly enough to start peeing in a separate room neither of us go into very much. We weren’t sure how long, but we had a sinking suspicion it was long enough to pose a serious problem to our carpeting in the room.

We tried every online trick in the book, and although the pee was totally cleared of the room, the smell still lingered.

At our wits end, we decided we were willing to pay $135 for the promise of total urine-smell removal. And that’s exactly what we got!

Shaun did an amazing job super fast and without any delay. They were able to service us the very next day after calling. I highly recommend this company if you are ever in need of serious carpet cleaning!

John was excellent.  Very personable, efficient and he knew what he was doing.  Very pleased.

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