Banco BBVA

Flores Santillan J Guadalupe and Ashley Flores and Wendy Flores, the owners of BBVA bank

Very large and clean branch, with a good self-service area

A good bank, very clean and with personalized attention

I love Bancomer's waiting system, they give you a ticket and then you sit to wait until your turn appears on the screen.

They kept my card at the ATM...I went the next day and they told me they destroyed it. And well thank you. Terrible treatment, the workers have no brains. Don't get angry or feel frustrated...DO NOT go to Bancomer. TERRIBLE SERVICE.

Terrible service, when it comes to handling money, they can't answer with a "probably", it's "yes" or "no". Their staff lacks a lot of preparation.

Bancomer, the same as any bank of this brand

Point against is that there is no parking

BBVA Bancomer LA PAZ SOUTHWEST

Staff makes fun of you when the bank itself frustrates you, they act sarcastic and show NO empathy or apologizes for inconveniences.

General poor treatment of ITS CLIENTS. Feels as if you’re dealing with a government entity.

Obsolete system that makes you HAVE to step into a branch for anything. App doesn’t work nearly the way it’s intended to, so their “online banking” is virtually non existent. A third world experience compared to other banks.

They don’t even try to stop you when you finally close your account due to repeated bad experiences. They close it and send you on your way.

It is a bank with excellent service, they serve you in an attentive and timely manner, they solve all your problems, whether they are transfers, deposits, checks, online banking, any unforeseen situation you have, excellent attention and service.

Sanitation, parking, ATMs, however the treatment of the ladies. from the somewhat despotic entrance, as well as from the executive who was also quite despotic, not wanting to provide the information that was requested due to an improper charge, it was until the branch manager very kindly took my case and gave solutions. They could give more training on how to treat customers. That would be the suggestion.

The worst third worst service in banks in the city. Their practices never work and they are old models, their cashiers are very slow, their employees tend to be despots. Change of location next to Banorte and even next to the cityclub. Now it has numerous parking spaces, numerous ATMs both to withdraw and deposit cash or pay for various services.

The ATM swallowed my card for no reason. When we called the bank to ask them to return it they said there is nothing they can do. So now I don’t have my card anymore. Great for a foreigner on vacation.

Very expensive withdrawal fees at the ATM (170+ pesos). Cross the street, it's cheaper...

The service is as expected. There is someone at the door asking what you are coming to do and that way they guide you better where you have to go (whether to the ATM, with an executive or with a normal cashier).

ATMs always working, good treatment of the staff

Few cashiers and many customers, as a result the service is not the best. It has some ATMs to make deposits.

The mediocrity of this branch's operation cannot be more offended for reasons in which its manager does not provide immediate, efficient and effective responses to the public to whom they offer their services. This at the same time promotes discrimination against farmers who carry out their banking operations by SADER. He expresses his poor organizational and leadership skills at their best by mentioning that there are many and that he is not qualified to serve so many.

It is the only Bancomer branch in Huejutla and they cannot cope with so many local and foreign people who come to make their banking transactions, for convenience it is advisable to use the practice and ATMs in the evening

Well, lately there have been many failures in ATMs for depositing, I think it is time to buy new ATMs from BBVA

They left the dogs inside when there was a hurricane. They turn on the air to the dogs when it's hot

Bad attention. Very slow and not at all empathetic with older adults.

Branch that respects the pandemic protocols and the staff is very attentive

Terrible service at the window, only one attends and it takes a long time

The bank has good service but few ATMs, which makes the service somewhat slow

BBVA Bancomer Cash

Excellent service and treatment from the staff, Maggie attended to me and resolved my situation effectively and quickly. The duration was approximately 20 minutes.

The service is very slow, you ask the guy at the entrance for information and he doesn't listen to you, you go to the modules and they tell you to make the movements by application, they don't give you a solution to anything and so many people are dissatisfied with the terrible service.

Terrible service, I went to collect a medical disability and the staff cannot agree on what identification can be received. Previously, on three occasions I had already claimed disability at this branch with my driver's license and on a third occasion it was not possible because, according to the staff, it has never been possible to complete the procedure with that document when in another branch I made it very easy and the treatment was better. They should standardize their procedures in all branches.

Very bad service, 1 hour queue and they leave people outside, they are supposed to close at 4 and there are people in line since 3:30 and they arrive at the door after 4 because it took too long and they no longer let them through

Terrible service, you have been waiting in line for an hour for the person at the entrance to tell you that you can no longer enter because they have to make a cut

Always very slow and very bad service, not recommended

Good service, just sometimes there are too many people.

They never have change here!! And they repeatedly make mistakes when giving you your money!

They have no empathy with elderly and disabled people, they care little about exposing them to being infected. And in terms of procedures they do not solve,

Terrible service. Endless lines. Only to make a payment at the window more than an hour. Very passive executives. They leave a lot to be desired. If you want to pay for something, I don't recommend it.

Terrible attention, so they give people their turn if they are not going to respect it.

How can I talk to an executive? That machine doesn't bother me at all and I have dialing all day.

Excellent service and customer care. Is satisfied

Very slow service. Only half of the windows are served. They leave many chairs empty, they leave many people outside instead of seating them, they give too much preference to customers and those who do not take much longer

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