Banco BBVA

They have a terrible attitude, you go because you need the service and they treat you as if they were doing you a favor. The girl who is distributing the shifts is very arrogant, you understand the part that it is her job to be on the lookout but there is no need to yell at one in front of everyone. You still ask me if I want to spend my payroll with you. APPALLING.

To start, I thought the guy who was at the entrance thought he was angry or didn't like his work because I asked him for support for a problem I had in my application.
Very curt and rude, he answered me, how can there not be, tell me what problem you have?
And he says that they never read the instructions, the truth is, I did answer him, "Young man, don't get angry or answer like that, it's your job and yes, I can't, that's why I came so that you will support me, not because you scold me."
I don't know why there are young people who are very rude to older adults.
It is the first time that I have received bad service at Bancomer. I have always had kind people.
But this guy was really rude...

Excellent service from the staff, the cashier Francisco very professional and friendly

You should check the availability of your ATMs, since they were not available during the weekend of October 28 and 29.

I really like the bbva service, its application, its online banking for SMEs, they have always taken good care of me and it covers all the services I need.

Unless you have a BBVA card, DONT use the ATMs here, we originally went to Aztec bank across the road but the ATM was broken, so tried here, they tried to charge us a shocking 174 peso fee to withdraw, and then when we got over the fact we'd have to just pay it then the next screen said we had to pay an additional 74 pesos... What a joke, that's about $14 US just to withdraw money, ATMs in Vegas are cheaper than that! In the end we went to the HSBC ATM just up the road, it charged us just 34 pesos, much better rate, just be careful because this isn't in a bank so sometimes these public ATMs can be targets for card cloning and fraud, I used a travel card that doesn't normally have money on it to be safe

Do not use this ATM if you have a foreign card. They charge nearly 200 pesos transaction fee and then give you a terrible rate. Right across the street is Banco Azteca, which charges only 30 pesos and give you a much higher rate!

The ATM across the street has 1/10th the fee (but no English maybe).

My wallet was stolen and Tania at BBVA here saved the day - she was so much more helpful than she had to be. Go see Tania!

I've been having problems with my blocked card for months and I went to this branch and they don't give me an answer. They delay the service. Yes, the service is good, but they don't solve my problem. They are supposedly waiting for an email to notify me of the process of canceling my account to return my money but they don't notify me and they haven't given me a solution several times

There are few ATMs and many people. The place doesn't look very safe.

Terrible service, please do not go to that branch, there you lie blatantly and they make you hire services that you do not need and pay money that you should not have paid. I have never been treated worse in a place than there.

Please FIX YOUR ALARM, it rings every day for up to 2 hours straight and it is quite annoying

Very nice, but they could not solve a problem with my account level so that I could invest. It turns out that if you take out your basic account online, it is level 2, and if you decide to level it up, they put it at level 5 while to invest they ask you for level 4, with a minimum average balance and they want to put insurance for at least six months.

Today, many customers waiting. All ATMs out of service and only one person serving the window, great.

BBVA Bancomer Cuernavaca Zapata

I've been there, and they serve me very well, and it depends on the time and how many people there are, but otherwise it's very good.

Poorly organized, if they have an automated system to go to the window, they give you a piece of paper to give you your turn. Illogical

I went to buy ounces of silver as indicated on the page. The first person at the door tells me that they are purchased online; I still decided to give the benefit of the doubt; I reviewed the procedure again and returned to the branch. They do not handle the sale of silver ounces. For which they offer a product that they do not have; this is false advertising.

This morning my aunt (elderly) was assaulted at the ATM, a guy wrapped her up telling her that this way she wouldn't put the card in, she didn't let her and tried to take it from her but the guy took it, the phone that is in the ATM to request support is useless!!! So can not be! The report was made but it was useless, the guys managed to get 2,400 pesos. Appalling! They should put surveillance where every week!

The service is very slow, they have very few executives to serve, and although they do their job well and their presentation is impeccable. They can't cope with so many people. You say the wait is 17 minutes and it takes an hour and 15 minutes to pass.

Terrible service in person and virtual, they do not know how to attend to or provide solutions to the problems one has with transfers and/or services, they deduct my commissions more than normal, terrible service.

They don't know how to charge a plane ticket... 20 people and none of them are trained to charge... I had to go to another branch

Terrible service. They don't know what kind of customers they have. I would never go back to that branch.

The Director has a terrible attitude towards customers. He provides the information poorly, since the other executives and cashiers give other information, and it seems that he does not want to serve people. They are not clear and it does not solve anything if you do not count in the Banking vocabulary. A pity that he is intolerant and not at all kind.

An excellent service, an organized inspection to enter checkouts or with an executive, measure temperature, oxygen and wear a face mask. In this way, with careful attention, they protect users, whether account holders, clients or whoever wants the services.

Lack of staff, poor organization to go to the cashier and window since there is no staff to indicate the organization, customers are the ones who take the initiative and act since there is no service, to be a branch on an avenue the service is very short, Therefore, you always queue up to withdraw cash, suggestion look for other withdrawal options

Terrible service from the advisors, especially from the director or manager of the branch, despite arriving one has to take a turn, and consequently one should be attended to in that order, the Director and the two advisors, both the executive and the bank They serve their friends without scruple, without taking into consideration the corresponding shift, also giving incorrect information due to ignorance of the rules and operations of the institution they represent.

Good attention from the executives, but the parking lot is small and usually full.

BBVA Bancomer LAUREL PLAZA

The bank is very good but the ATMs are open 24 hours. They do not work at night or in the early morning.

Their service is very poor, they only have two boxes, and if you go at lunch time, they leave only one in operation

Very good service, in general.
What I don't like is that the employees at the entrance prefer that deposits be made at the practices and it seems that they do not seek to help customers more than with that.

Disgusting service, one takes their turn and says that the maximum waiting minutes are 12 and I waited an hour for them to attend, people who arrive and know the executive pass him on later, plus I went because of a critical situation, they didn't know respond and they looked at me in a very derogatory way. Bad service

It is a bank where they have a lot of cleanliness in their facilities, the times I have been there they do not have many people and when I need to go and see an executive they do not take that long to see you

Very good branch and it is always empty to be able to do my operations, besides there is a guy at the entrance who always helps everyone

very good branch and they have almost no people, the guy at the entrance is very friendly and always answers questions

There are hardly any people and the service is fast and efficient.

I did not like the customer service, they lack more professionalism, more attention to the client and give them the required attention, not as messengers

The girls who attended me were friendly, but the truth is that the service leaves too much to be desired. I was waiting for more than two hours despite the fact that there were approximately 6 customers in line. They should speed up the service or hire more employees. Honestly, I will never go back to that branch.

The attention system from executives is terrible.
Only one attends, the others I don't know what they do...
And the wait continues...

A few years ago I moved to this branch because they treated me very well, both the executives and the Director. This week I returned, and due to a change in personnel, the attention of the executive and her director was horrible. How is it possible that a bank puts such inefficient people to serve its clients???

One of the branches with more time in Cuernavaca and with the remodeling it was very good and improving in service. It is a very good option for when you go to the plaza to take advantage of doing what you need at the bank or with its ATMs to have cash. Good luck keep it up!!!

2 executives for 20 people in the waiting room per hour, I suggest you go to another branch that is not as poor as this one, do not waste your time here.

Poorly trained and inattentive executives. The cashier 4 executive who assisted me looked at her cell phone the entire time and that's how she said goodbye looking at her cell phone. In addition to 3 executives that I consulted, each gave me their opinion on the subject and none of them agreed.

Bad customer service, they are very slow and do not provide solutions. I recommend you go to another bank

Very slow attention. to customers
Of three cubicles only two serve and one does not even know if they work or sleep (#1)
I have been visiting this branch for more than three times and it is the day and time that my setback is not resolved very badly

Very fast and efficient. It's a shame that at the exit of this center there are still sunken drains and there is no pedestrian crossing (sidewalk) to the other shopping center.

Good service, but in a not so good location, people who have already been or are new do not locate the branch

Excellent service, good that they have already opened, the cashiers were greatly needed.

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