Ace Hardware

Staff are great and know a lot about most things. Doesn't always have what you need, but for a quick fix, they can probably help you

Great customer service good selection as always great place to shop for any hardware needs

We needed a lock and cable and the staff was very helpful. Went above and beyond to meet our needs. They made the cable to our exact specifications on the spot. Great customer service@

I went in yesterday with a plumbing problem, and not only did the guys in the back know immediately how to help me with the parts I needed, they also helped me repair the part on the spot. Two guys went through a lot of time and effort (not to mention parts drawers!) to resolve an issue that I could never have fixed on my own, and I regard myself as somewhat handy. They have tools, a bench, and a great attitude, all of which will make me keep going back to them. I think their prices are reasonable, and if you only need one washer, you only have to buy one washer. Keep up the great customer service, guys and girls!

I went there recently to get a part to repair a bathtub faucet and expected to pay more for the convenience of it being close by. I figured I could get it cheaper at Lowe’s or Home Depot. The owner or manager told me exactly what I needed and I came away only having to purchase seven dollars worth of washers and parts. Had i gone to Home Depot or Lowe’s, I would’ve had to purchase an entire unit at $40 or more.
This Ace Hardware has the feel of the old hardware stores when I grew up as a kid where the owners and managers would personally help you select what you needed. I miss stores like this and the quality people who work in them!

Elite Exteriors Roofing & Restoration, Inc.

This is my 2nd review in this business page. The first review I left the owner called and blackmailed me to remove it. They were asked and paid to do roofing, siding, replacement of windows. They dropped the ball for nearly 6 months forgetting to send over correct documents to insurance for payments. We were called and accidentally attempted to collect from our family for months because they had the customer information mixed up. They were sending wrong information over for months. Toward the end of the repair work months later the owner showed up at our residence and threatened to PUT A LEAN ON OUR HOUSE due to payment. In reality his team had forgotten to send over the final paperwork so they could be paid by insurance. They were paid out money same day they finally sent over needed information to insurance. Roof had to be fixed twice, gutters were left behind including nails and parts. They used 6 inch screws to replace our siding, nails so large they stuck out on the other side of the wall. The only work done properly was the windows that they sub-contracted out through someone else. Go through the reviews and read the bad ones, the owner argues and slanders bad reviews. EDIT. Once going into the building to pay them Ron proceeded to get loud and argumentative. Cursed, called names. Threatened to fight my husband. (please look up owner Ron Rollins incredible scary tract record) I  have video footage of their owner Bridgett Collin’s removing my phone from my hand once I began recording his behavior toward us. If you have an personal concerns please email me.  I’ll provide videos of this scene + of their work completed.

Elite did a great job replacing my roof , gutters, screens and vents . After the hail storm! Took a little longer with all the other damage across the state. But, it’s all finished and looks amazing! I will highly recommend Chris Payne as your contractor for any project! I will miss his visits and text ! Thanks Chris.

Awful experience. Overwhelmed sales team out doing bids to take in work that’s too much for their store to actually complete. No one in office to respond to questions and concerns. No contracts to be provided. They will state your insurance will fit the total bill, however you won’t see a bill. Once work is complete they will assume your take responsibility for the bills and proceed to collect from you instead of your insurance. They will show up at your house and place of business to attempt to collect payment they reassured from the beginning they would receive from insurance. This place of business requires good google reviews be left or else they will refuse to complete work jobs. Call around and seek individual places to do your business instead of going with this location to get all your work done.

Dear valued customers, community and friends,
We extend our heartfelt gratitude for your overwhelming support at the chili cook-off! Your presence meant the world to us, and we’re truly thankful for the continued support of our business. Serving this wonderful community brings us joy, and we look forward to many more moments together. Thank you for making our journey so special!

Best regards,
Bridgett Collins

I used Elite Exteriors to renovate a 650 square foot condo in 2022. The project was supposed to take 3 months. It took 10 months. I was in New York, so was not able to be on site to help facilitate the timeline.

The interest rates were under 3% when the project was set to finish. By the time they actually finished they were 6.5%, and I had to refinance because I was on a 1 year construction loan. Now I’m locked in for 30 years at 6.5% instead of 3%, costing me an extra $250 per month of unnecessary interest, which could have been prevented if they didn’t lie to me about the timeline.

The floor boards were not grouted [EDIT: floor boards were not nailed or secured in any way], just laid in, so they buckle slightly and are not level.

The contract says he would install a hood vent above the stove — it was never installed.

The bathroom was supposed to have a half glass partition — but they installed the water source on the OPEN SIDE, so water was splashing out constantly onto the floor. They refused to install a door at first but ultimately did, which I appreciate (it was a faulty design on their part, therefore they were obligated to fix it). EDIT: it was not in the contract initially bc you would expect they design the half glass partition correctly, not with the shower head on the OPEN SIDE WHERE WATER IS SPLASHING OUT ONTO THE BRAND NEW FLOORS!!

The AC unit they installed was $2k and broke within less than a year, and the warranty was not honored because they said I did not file the warranty paperwork (I was never told I had to file paperwork).

They ordered granite counters when I told them I wanted quartz. This had to be corrected (and was). But should not have happened in the first place. EDIT: the quartz counters were requested from the beginning. I stated upfront please do not order granite (I have email records to prove this)

I had to beg them to finish the cabinets bc there were un-stained portions that looked unfinished.

I also was told by someone that used to work there that Ron often “cuts corners” where he can, and gets away with it.

Overall they did a pretty good job with everything and it looks nice (the only reason I am giving 2 stars instead of 1), but took way too long, which had severe financial impact on me due to the climbing interest rates. 3 months vs 10 months is not reasonable. Imaging paying $250 per month for 30 years (this amounts to $90k of unnecessary interest). This is the biggest reason for the bad review.

I recommend establishing a timeline, and if they don’t finish in time — have written in the contract that “x” amount of dollars will be decreased from the balance owed each month the project goes unfinished.

If you are working with Elite Exteriors from out of state, they will not prioritize you. They will drag their feet and it will take much longer than they tell you. They will string you along to appease you, but ultimately they’re gonna do what they want.

Please supervise them working bc the floorboards are absolutely not done properly. They were expensive and beautiful, but improperly installed so now they’re not level, they buckle when walking, and they look and feel unstable.

Overall, a very poor experience in the end. Recommend either going with a different company or be local to supervise the renovations. The company strung me along and dragged their feet to barely finish (there are still minor unfinished parts).

EDIT: I was the easiest person to work with. I was polite, never demanded anything, worked with their limitations with COVID/supply chain issues, and overall very understanding.

Please look up the bad reviews and not only the good ones if you want to make a fully informed decision.

Above and Beyond Construction Roofing & Remodeling

You will not find a better construction company that cares about you & the job they do from start to finish

He took my money and didn't put a new roof on or give my money back!

Sutherland Ace Hardware

Up here visiting in laws from Texas. Trying to get their new gas stove hooked up, long story short, the connections were a nightmare. Went to the three big stores in town with zero help and all with horrible attitudes. Finally saw this ACE and I’m so glad I went here. Not only were they able to help, the two men inside were beyond courteous and professional. The way they conduct themselves is way above any service I’ve ever received at the big three home improvement stores. Thank you for helping, you all saved the day.

Great hometown business, Mike is always so helpful. Amsoil headquarters.

A great store has most everything you want. Shop East Peoria keep our businesses alive.

Always have someone who actually knows what I want and where it is I'm in and out with a perfect visit every time

Have been here many times since buying my first house near by last year. The owner is very nice and willing to help with any questions. This place is great for finding niche items that no big box store will carry. Is also way easier to get in and out. I would recommend this place to anyone. Please support these local businesses as they are a rare site these days!

School of Rock

Love school of rock! My son has been going for years. He’s become a fantastic drummer. I love this location, the owner is great.

Great staff and a fun environment for learning music for both adults and kids.

I take voice lessons at school of Rock Plano. Learning to sing as an adult has been challenging. I’ve tried you tube videos and it’s not been easy for me to learn from you tube because there is no live feedback so I don’t know how to adjust my singing to sing better.

My voice instructor Melissa is awesome! She has a fun personality but also simultaneously serious about teaching music and improving the student. She is a very knowledgeable  vocalist and musician. Above all, she gives really accurate and detailed feedback.  Melissa makes learning fun. I’ve learnt a lot and hope to keep improving my vocals.

The front desk staff in Plano is helpful, friendly and have been flexible to accommodate my changing schedules. I also like other instructors who have subbed for Melissa.

I love school of Rock because I’ve felt well accepted there even though I was a beginner with no significant background other than an insane love of music !!

I literally just started playing the bass this time last year. I never thought I could play or even be part of a band on stage. Thanks to School Of Rock I have now learned over 40 songs and playing gigs once or twice a month. The teachers and staff are amazing and always professional. Thank you for allowing me to live my ROCK 🤘dreams!!

My 13yo has been at School Of rock in Plano, TX for a few years now. The staff has always been so professional, positive and encouraging. Covid has been tough for everyone and we have appreciated the professional way that they dealt with the pandemic and still allowed the children to safely continue in their musical performances. Rock on 🤘🏽

Had what i need in stock at affordable price. Great customer service.

Nice hardware store friendly and helpful staff.

Nice neighborhood hardware store they have pretty much everything you need great for pocahontas

Prices and parking good. Got in and out quick. But you can't find anyone to help you if you need it.

SoR has programs for all ages and skill levels. The staff is amazing and truly cares about the advancement of their students. The exposure the students get to playing in a band and performing in front of people is a game changer. There is nothing like the thrill of nailing a great rock song in front of a crowded venue. Seeing the confidence and skill of the kids in this program skyrocket is worth every dollar spent.

UPDATE! We now have two of our kiddos enrolled at SOR. I couldn't be more impressed, so I wanted to add to my review. Ariel teaches guitar to my youngest son and he loves it. Communication is great and he knows what to practice at home without our help. Billie W. is an excellent drum instructor. My other son looks forward to seeing him each week. We appreciate the care and enthusiasm he brings as a teacher. I highly recommend School of Rock SL for the best in music education.

My granddaughter was taken for lessons here and I was VERY disappointed. After attending a “show”, I realized she was singing offensive and inappropriate lyrics in multiple songs After reaching out to the Director, Bri, she said that it was the music teachers choice of songs. I told her I was opposed to my granddaughter singing these lyrics and she said that there was nothing she would do about it. If you are thinking about taking your child here for music lessons, I suggest you go elsewhere! Very poor management.

I've taken guitar lessons, drum lessons, and I participate in the adult band. I don't have a bad word to say about any of it. I like the way the school is run, I like my teachers, and I've improved a lot as a musician since I've been attending! Couldn't recommend enough.

The instructors are all topnotch which can be seen in how well the younger kids perform. It's also a great way to learn how to play with other musicians of all levels in a band environment. Everyone I've met has been very pleasant and a ll work to bring out the best in you.

Patriot Roofing & Restoration

This was my first time working with Leeann. It certainly won’t be my last. My buyer was very pleased with their new roof.  I personally appreciate all the crew did to work around everyone’s schedule to make the timing work. The roofers were pulling away as the moving truck arrived. I appreciate them going above and beyond when surprises were found under the old roof. They left the property clean…not debris in the grass or shrubs. Leeann was a great communicator and stay in touch with updates as we navigated each step along the way. I highly recommend Leeann & Patriot Roofing & Restoration.

I was truly impressed by Leeann from Patriot Roofing. As a real estate agent, I frequently encounter various roofing companies, but Leeann stood out by providing our client with multiple options and adapting to their specific requirements. Managing insurance companies can often be challenging, but Leeann effortlessly took charge and made the entire process seamless. If you're looking for a roofing job done right, with minimal stress, I wholeheartedly recommend Patriot Roofing & Restoration.

Patriot Roofing takes all the pain out of replacing your old roof!  From the sales staff, to the crews that do the work, to management both on site and in the office, Patriot is courteous, responsive and trustworthy.  They even replaced the roof on my outbuilding at their own expense, just so it would match the house!  Can’t say enough good things about them!

You hear nightmare stories about roofers and used car salesmen, then you meet Gary Hunnicutt from Patriot Roofing and realize you made the right choice for a replacement roof. Gary explained every phase of the replacement process. My girlfriend and I felt like family with Gary and Patriot Roofing.

We used Patriot Roofing to replace a 30-year-old roof. The price was fair and the quality of work was great. They talked about the options and made recommendations based on their experience. Once all the details were finalized, the work began very soon and was we were updated throughout the process with photos and issues (replacing decking, etc.) that were found. I have recommended them to friends who have also been pleased with the quality of work and professionalism with which they operate.

Nena Ace Hardware

This was my first time visiting this Ace Hardware located in Morton, we needed to refill our propane tank so we were looking for a nearby location to do so. Their prices were decent and it was nice to have a store like this so close to our new home. We went on Black Friday so some specials were going on so it was nice to take advantage of those deals. I especially enjoyed the Christmas displays, they were very homey & priced nicely! I also appreciated the kindness of the employees, it's not too common that you have that, so for the employees to go out of their way to be kind and to ask if I needed help around the store or anything like that was very appreciated! We will be returning!

THESE FOLKS UNDERSTAND CUSTOMER SERVICE!  Timely, Defect Free and Kind.  I had several people jump in to help answer questions that I had.  Even though they didn’t have the right replacement part for my Larson storm door, they told me where to get it and how to get it covered under warranty.  It is apparent that they enjoy being at their job and serving customers well.

I love this hometown hardware store! The hours are convenient and they have great products at a good price. They also have the Ace Rewards program, which is great and saves money. Most importantly there are great and helpful staff members always willing to answer any questions.

Went looking for a soaker hose on Memorial weekend and as soon as we walked in the door someone was asking if we needed help. She told us right where to go and then we had 2 salesmen who also asked if we needed help checkout was smooth and easy!! The next day we went back to get another hose and was again met with the same care from everyone!!! I would highly recommend Ace for all their hardware goods. I also bought some home goods while I was there!!

Everyone working there has been kind and helpful, they usually have what I need (and it's usually obscure things that bring me there), and the prices are pretty good.

Nena ACE Hardware & Rental

I love that I can look up something online first to see if they carry an item or have it in stock.  It's even better that they are so close to home and carry most hardware necessities.

Always friendly and helpful staff. Good atmosphere.

I love having Nena Ace Hardware in our small town. It's convenient and competitively priced. Yesterday I purchased a gallon of primer (cheaper than the big box stores) and a Milwaukee leaf blower & battery ($85 off!!!!). The staff is knowledgeable and so friendly. Both of the floor employees took my items to the counter while I continued to shop. You won't get that level of customer service with  the "other guys".

I ordered a grill online and they delivered it to my door two hours later. Wow! Excellent service!

Much larger than I thought from the outside, and it's clean and well-organized compared to another local Ace. An associate helped me as soon as I walked in, and he was able to come up with a creative solution for a small project I was working on. Looks like they have a good posting department, too.

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