Big O Tires

Very satisfied with the service I received at Big O this week. From start to finish I was kept informed about what my vehicle needed, how much it would cost and great follow up. They got me in and out the same day, at a price well below what I was quoted elsewhere. Josh was super helpful in explaining everything as well as following up to see if everything was driving well 2 days later.  I will be bringing my vehicle in for all my future maintenance needs.

I sent my son to get a tire patched or replaced depending on what they recommended at Big O tire in Fayetteville Arkansas.  They told him it wasn’t patch’able so he said replace it.  It was a tire for 2021 Toyota Camry.  It cost me 260 dollars to replace 1 tire on a Toyota Camry.  They claim it was the cheapest tire in stock for that car.  My son is 20 and has never dealt with this stuff before.  They totally took advantage of him.  260 dollars for a small sedan tire is absurd.  I will not be giving them my business again.  It’s a Big O brand tire.  It’s not even a name brand tire.  So frustrating!

Service is excellent. Employees are attentive and concerned about customers. On my way home from work at 6am after a 12 hour shift something was in the road I couldn’t see and I ran over it. The lights were on at Big O tires but it was before opening. The young man still came out to check my tires and make sure they were safe to drive. Always professional!

I came in tonight and received not only the worst vehicle service experience of my life, but probably the worst experience with any service establishment of any kind period. I made an appointment for 4PM today for a simple oil change, something that should take 20 minutes. They confirmed my appointment, which you would assume meant that at 4 they would have somebody to work on it right? Wrong. I sat in the lobby from 3:55-6:00 and my truck did not even get pulled into the shop, much less get an oil change. I wasted two hours of my life that I will never get back, just for my truck to spend the whole time in the same parking lot that I parked it in. I inquired once about the status of my vehicle; but was given no information. This is unacceptable, confirming a customer’s appointment and then allowing them to sit for two hours and do nothing about it when they arrive on time. To make matters worse, as I waited I saw one of the worker dudes messing around in the parking lot and in the shop in the red big o tires truck. He was laughing while squealing the tires and speeding up and smashing the brakes. This included pulling through the garage door into a bay at a very fast speed, then smashing the brakes, then accelerating again while inside. I was so glad to know that the workers are making good use of their time while I wait 2 hours for a simple oil change. If I could give zero stars, I would. After two hours of waiting, I took my keys and left because I wouldn’t even trust them to drive it from the parking lot. No way these irresponsible, unprofessional individuals will be working with important parts of my engine. If you care about your vehicle, or your time go literally anywhere else. I would probably trust a toddler with an impact to do a better job than these clowns.

Justin at big o tires was most likely the most helpful employee I have ever interacted with at a tire shop. Extremely professional and made sure I was helped quickly and efficiently while getting me the best deal possible. Would highly recommend them for any of your needs when it comes to tires.

Midas

I drove out to Boulder, CO from the east coast for vacation and had a tire issue.  As I was having lunch across the road, I noticed there was no one at the Midas location across the street and drove over to have my tire checked.  The person who checked me in was kind, helpful, explained about the status of my tires which I had checked before I left, and so understanding of my situation.  Dan who worked on my car did a fantastic job swapping out my tires.  Dan also checked the brakes to make sure that they were sound and could get me home safely.  I made it home safely and hope that someday each person would receive the kindness from a car repair place that was extended to me.

I wasn't very impressed by the quality of service. I work with clients troubleshooting issues all day. What I expect from a mechanic me being the client would be to go above and beyond in figuring out the issue.

I took my older car (2006) to Midas as the check engine light turned on.  Here are the issues with their troubleshooting and service:

1. They came back to me saying there were no codes nor history of codes (they did not inform me what could cause this).

2. They said the car was stalling.  It didn't stall on me at all on the way there, nor once I picked it up (and they didn't dig deeper on why it would be stalling if that's what they experienced).

3. Their first inclination was there there was no gas in the tank, it had 3/4 of a tank, and I had to reaffirm them of this several times.

4. I had to be the one asking, what could be the issue? After a few "I don't knows" they offered to do a cleaning of the fuel injection system. I agreed to it.

5. Once it was done they stated they called once and the phone kept on ringing.  May have been a slight issue in the cell network at that time as I had received a previous call from them. They never called back, not tried to send me a text message, I had to be the one that called.

6. They were going to charge me $90 for just checking the codes, something Autozone does for free, and they didn't offer deeper troubleshooting nor insights, I had to be the one requesting for them to do something more.

7. Once the bill came those $90 should've been waived if it led to more service, but no, they tacked it on top of the fuel injection cleaning.

At least the check engine light turned off, and the car doesn't feel neither better, or worse, feels the same.  I was hoping this would be exceptional service as it's walking distance from work and could've been my mechanic shop of choice, but I will have to find another mechanic.

Thanks for the experience Midas!

Pretty disappointed in my recent visit, in the past they've done solid repairs for me but Ive never questioned their pricing. Today I was confronted with a $1200 brake job on the front end of my truck, I paid my $50 service bill for their disgnosis and sought a 2nd opinion. I called  another shop and set up a similar diagnosis appt. They looked at my truck and  quoted me $750, in addition to diagnostic they explained everything in detail. I will not be bringing my truck back to this Midas.

Had a small tire leakage after getting all 4 new tires less than 6 months ago.. first place I went told me that they couldn’t repair it and charged me 89$ … Second place I talked to said they would have to replace all 4 tires. 3rd place I went to MIDAS …. They fixed my tire and were extremely kind and helpful. Will absolutely come here again for all my car issues!!

Thank you Dan!!

In and out in an hour for a tire change. Allen was awesome. Charge was $10 more than my quote, and that wasn't explained. I would have liked that explained.
Will definitely be going back to Midas

Joe at the Boulder, CO Big O Tires on Valmont was fantastic. After calling to ask if they had time to repair a flat tire, he explained they most likely couldn’t fix it as they were booked that late in the evening, but kindly offered to put the spare on. When I brought my car, he went to put the spare on, but instead made time to fix my flat. Thank you, Joe, for your fantastic customer service and for fixing my flat on such short notice!

Alan blew me away with his willingness to help. With a simple gesture of kindness and education that came along with it, I will be a customer for all my car needs! Thank you Alan, your managers should be thrilled to have you on their team.

So picture this: I roll up in my truck, which let's just say was a bit of a mess, with my trusty camper in the bed, serving as my humble abode. Life's been a rollercoaster, dealing with unemployment and a brain tumor, But hey, I just got a job and needed some TLC for my truck.

Now, I expected the usual grumpy vibes, but boy was I wrong! I was greeted by this dude named Justin, and he instantly made me feel at ease. I asked about an oil change and tire pressure check, and this guy not only answered all my Qs but was genuinely chill. I felt comfortable enough to spill about other truck concerns I had, and guess what? No pressure to buy unnecessary services! They were straight-up honest and gave me the lowdown on what I really needed to handle soon.

But it doesn't end there, my friend. John took charge of my oil change and brake flush, and let me tell you, this guy knows his stuff. He even took the time to come and chat with me about my truck. The customer service I received was on fleek, and it truly meant the world to me.

Now, here's the kicker: as a female, I've had my fair share of not-so-great experiences when it comes to vehicle maintenance. But this time, it was different. The team at Big O Tires treated me with respect, kindness, and genuine care. They shattered all my expectations and made me feel like a VIP.

So, if you're looking for a place that'll treat you right, look no further than Big O Tires. These guys are the real deal, and I can't thank them enough for making my day and turning my truck into a smooth-running beast. Big shoutout to the whole team for being absolute rockstars! 🚗💪

Got a flat tire going through town. They got me pumped up and checked out quickly. Their mechanic Josh was super nice and helpful. Been to this location a few times while I lived in Boulder and they have always been great.

On a long road trip with my daughter we got a flat tire, needed help quick so we could get back on the road. Doing a quick Google search big o tires popped up and I gave them a call. My sales rep Alan was phenomenal! Not only did he help get the tire replaced (I actually bought 2 based on his suggestion) he had everything inspected to make sure we would have a safe trip back home. I didn't worry about a thing the rest of the trip.

Finney Auto Body

Finney’s staff is professional, efficient, friendly and kind. My car now looks like it is brand new. I recommend Finney’s Auto Body to everyone.

I haven't gotten my vehicle back yet, but Pernell is a man of his word & when I came to check on my vehicle today he showed me the incredible progress made in just 3 days! I told him I was really hoping to have it back in time for a 6 week road trip I'm taking & he took that as a challenge for him & his guys to get the work done so I could get back on the road!

The quality of service they've extended me has been phenomenal, above & beyond what I was expecting after being told by a local dealership body shop that they were backed up for the next 2 months! I thought my summer trip was going to be ruined, but the team at Finney Auto Body is taking care of me like I'm part of the family. Pernell had a big smile on his face like I was a childhood cousin coming by to reminisce & greeted me with a hearty handshake.

Keep up the great work fellas! I'm blown away with how great my ride looks within a week of dropping it off, can't wait to see it Monday!

I have taken my cars to Finney's for many years, as they are the preferred repair shop for my insurance company. They have always done outstanding work on my cars and the
new owners have continued that tradition, plus the manager, Clint, is the nicest guy you could ever meet and the office staff are very helpful and friendly. Highest recommendation.

I never expected my car to look better than when I bought it used 1 1/2 years ago. I'm so happy with it! The people at Finney really cares about workmanship and giving professional, courteous service. I highly recommend them.

Finney Auto Body is the most reliable and professional shop I have ever encountered. Paula is the biggest sweetheart and the rest of the crew makes sure you’re in and out without any hassle. If you’re looking for quality service and a friendly atmosphere Finney is the place to go.

Very courteous and fantastic prices! Got all four tires replaced and I’m now ready for the winter weather! And a big shout to Wes for giving great service!

The team there at Big O in Conifer is awesome! Needed some help quickly and they were able to provide excellent service with a smile and a handshake. They way business should be done. Highly recommended.

I’m done with this BigOTire location. I’ve been coming here for 15 years and spent $1000s here, but this store is so poorly managed under new ownership. I waited 25 minutes today just to pick up and pay for my car. Same thing last week with our other car. Meanwhile, the manager ignores the line of waiting customers to wander around, print things out, eat donuts. The young guy working the counter is a nice guy and does his best, but the store needs better management.

Pleasantly surprised by the thorough inspection, quick turnaround and FREE repair of our tire. Had heard some negative comments about the new ownership, but I can't see where those came from. Service advisors were very friendly. Great experience!

An unexpectedly wonderful experience getting a flat fixed at the Conifer store. Customer service provided by Wes was outstanding! Will definitely purchase tires here.

Morning commute turned into emergency brake issues. The crew took care of me and did great with my unannounced arrival. About 3.5 hours wait total (parts from Denver). $1500ish for rotors, brake pads/juice, and a light thing. Great communication and clear expectations the whole time. (NOT MY TIRE IN PIC. GUY BROUGHT INTO SHOP AND I WAS SUPER THANKFUL IT WASN'T ME.)

I really wanted to leave a review on their official site, but sadly my phone does not read QR codes, and I don't know the order number. However, on 12/7/23 at 9 AM, we had our tires rotated and tail lights replaced. They did such a wonderful job, and it was extremely affordable! We had been neglecting our vehicle for years, thinking that we couldn't possibly afford to keep it in good condition. Now we'll bring it in to Big O regularly - thank you all so much! :)

The service I got Roland Lipins, was perfect. He was very clear and concise about what work my car needed done after i came in for a oil change. The time my car was complete was very fast and the process was smooth and affordable. I recommend Big O tires for good service and great prices for work.

Gary and Kayla were phenomenal to work with!! I had worked with Kayla before on some previous issues with my vehicle and she was always friendly, personable, responsive and kind as we navigated multiple vehicles with multiple oil changes and issues. I got to work with both Kayla and Gary to fix some oxygen sensors in my car and Gary was really great about “let’s honestly diagnose the problem before we fix a bunch of things that need to be fixed.” Gary was a joy to work with and made the experience fun while also being knowledgeable and prompt in contacting me on the status of my vehicle. The Big O’ Tires on East Fillmore is truly a well oiled machine with great people that are happy to work there. Highly recommend!!

Russell Hammond dba Big O Tires:
I was passing through on I 70, and was having a vibration while applying the brakes on the down hill portions of the Rockies.
I trusted Big O's reputation, so I visited the Evergreen, CO location.
I was advised that my car needed +- $1700 worth of work to solve the issue. I agreed to the repair.
The repair, appeared by all accounts, went well until my passenger side ball joint ( that was replaced by Russell and his crew) let loose and the car crashed to the ground.
The diagnosis at the new repair shop said there was a stripped bolt (threads were stripped) which caused the ball joint to let loose, causing the failure.
This was reported to the CO Attorney General. If others are having repair issues with this Big O, Please report your situation to the CO Attorney General. There may be a systemic or possibly a malfeasance issue going on at the Big O in Evergreen CO.
Below are pics of the bolt that failed, and the bolt from the opposite side that did not fail.

Dan was awesome and his sense of knowledge made me feel at ease getting our car repaired. And the remodeling of this place is amazing and very up to date with a modern look that is fresh!!

My daughter's and I were in mason city to go out to eat and have a mother daughter night we've never had the chance to do since they've grown up and left the nest. My brakes started squeaking a week or so ago, on our way to go out to eat the breaks started grinding! We looked up car places Big O Tires in Mason City was 2nd on the list and open until 6 it was 5:30. We called them up they said bring it in we'll make sure it's safe to drive. Turns out one break pad had broken and fell off, and the rest weren't good either. They stayed late fixed up the back breaks and they're checking in to some recalls that may be on it.!  Offered us cookies and drinks and got us back on the road in about an hour!!! Wonderful service and even hospitality as our plans got rearranged for the night! We had a great time getting to know you! Thank you Dan and Mike! We owe you big time! They're going to call me back to schedule fixing up the rest of the it and new get tires next week, and they have financing options! Getting me fixed up before winter!!!

Needed new front strut assemblies on car. Manager Dan Bruno, and Xavier Patterson explained in detail what parts were needed. The parts came the next morning and were installed the same day. They also noticed the spark plugs were looking       bad and had them replaced. The Mason City Big O Tire personnel did a great job. Very happy with the workmanship. Highly recommend.

Stop reading reviews, and go to this Big O!
Every experience I have at this Big O has been great. This time, Julie helped me out by squeezing in two appointments for me, back-to-back, so I could have some work done on a couple of my work trucks. Both trucks were done well, and much quicker than I thought was possible. The price is fair at Big O, and this location goes above and beyond to give me great service every time. I don't even live in this town, but I make the drive here every time I need tires, oil changes, etc for my personal vehicles and my business vehicles.
Thanks Julie!

I’ve been going to Big O for years. Great people to work with. Fast. Efficient. Fair pricing.

RNR Tire Express

Go in to get a set of 33x12.50r20 mud tires. Tag on the tires say $236 a tire. Little higher than online but it's to be expected so not bad. Get a quote from the lady at the desk for $1100 something. Guy comes to see what tires and comes back with a $1500 something quote. I told him what she quoted me and he said that was wrong. I asked how 4 tires tagged $236 a piece come out to $1500. He said it was wrong price on tag. And mind you I was going to pay cash on the spot. Never will do business with them.

RNR Tires is the place to be. The staff are very friendly and professional. Every time I went in there, I was offered a bottle of water; a small but very appropriate gesture. Their entire business model is awesome. I'm riding on fresh 22s today, thanks to them. The payment plans are legit. I recommend to all!

Great selection, fast service, and super awesome staff!

Okay, Ashley is the best, helpful, and full of so much knowledge! She should be the manager cause she understands what real customer service means!

Sorry, I couldn't give a five-star because I wasn't treated so well by the manager on 2 occasions.

Ashley, though, was quick to jump in and treat me kindly after being cut off several times and management not listening to my concerns.

The tires and rims I bought thought, amazing!

The process was affordable n easy. Flexible payment options, if need w/ free rang eggs offers lol
Staff was friendly for the most part.

Yes will refer others.

Great place for your automotive needs! My experience bringing them in a 67 years old Ford pick up was a very good one starting with Andrew and Julie, who are the service writers and the Technicians, who are Ben, Jacob, and Matt. Matt did my service work, after both him and Ben test drove the truck to verify my concerns. I still have the right pull, but working with Ben, Matt, and Jacob, we have a work in progress plan to address that. Stay tuned as I am looking forward to working with them to solve it! And with their help, I am confident we will!

They were prompt, thorough, respectful and honest. Bill sold the ownership but it seems like they are taking over where he left off and still keeping customers happy. We will continue our auto maintenance work there with Midas in Mason City!😀

My husband and I absolutely loved the service and all of the information sent to our phone telling us what was checked and even pictures of the filters. They even gave us a play by play on what is recommended to replace and what will be needing fixed in the near future. Overall Midas is amazing and definitely our only car mechanic.

I had an emergency with my tires about three hours away from home. Was able to go in and get my tires replaced. I'm very thankful that they were able to work me in today because it saved me a whole lot of stress. Their front desk staff are also very knowledgeable of the area and things you can do while you wait for your vehicle.

I have been bringing my vehicles to the Mason City Midas for the last three years, and they have always done good quality work. I appreciate the honest feedback about repairs and the efficiency in which they get the job done. Small or large repairs they are the place to go for our family. Plus, you can’t beat the 0% interest financing options as well!

Glass Doctor of Lawton

Working with Glass Doctor is always a pleasure! The team works hard and is dedicated to the needs of the customers. Every experience I have had with Glass Doctor is always pleasant. They are an extremely hard-working team going above and beyond for their customers and clients on the daily. Even with the back up from the hail storm orders, windows are being put in at our properties in a timely manner! I would recommend Glass Doctor for all your window needs! :-)

The wait time was long, but not their fault. They arrived on time and the work was done in short order with everything cleaned up before they left. I am totally satisfied with the work done by Glass Doctor.

Glass technicians were very professional.  Excellent work done on my front glass door and side window.  Fast very knowledgeable and outstanding attitude.  Good job.  Jeff Swingle

Even after a serious hail storm that damaged glass all over the city Glass Doctor of Lawton was fast to respond and provide estimated. Once the estimate was confirmed they ordered the glass needed promptly and as soon as it was in they scheduled me in. Once they arrived at my home it took less than an hour to complete the job. The window looks great and I'd recommend Glass Doctor of Lawton every time.

Here’s the thing about Lawton businesses, when they are doing well, they don’t care about customer service. Due to the recent hail storm, I guess the money must be rolling in to not even give customers a call back for quotes, (this goes to roofing companies too). I hope they keep that in mind when business is not doing so well. Glass Doctor was one of the couple of companies that even returned my call about a quote. They are busy too but even when they couldn’t give me a quote right away, they actually cared to get back to me. They responded via text as well which was nice. As soon as I made a down payment and booked the job two very friendly techs came out to take measurements. When I asked them if they could wear shoe covers since our family doesn’t wear shoes in the house, they offered to take their shoes off in a very friendly way that didn’t make me feel like I was asking for too much, or receive an “I haven’t heard of shoe covers since Covid” comment I got from someone that was showing a house for some buyers for us, like people not wearing shoes in the house should be normal, we did that even before Covid, and we have a crawling baby. When you’re selling a house you have SO many strangers and people walking through the house, I can’t understand why that’s ok but I digress, back to Glass Doctor lol.

The lady and gentleman that answered phones and did quotes back in the office, I never met in person but they were so pleasant and professional. This is one of the better companies in Lawton. Keep it up!

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