Banco BBVA

Good service, small spaces that people have to line up on the street and endure the heat or the rain.

Can you share the code of the branch please..

The place is in an excellent location. The space is sometimes small and more staff is needed at the window to provide the most fluid service.
It would be good to include bilingual service personnel.

On long weekend dates (suspension of work) in this case "Good end", your ATMs 🏧 run out of cash for at least 2 days. Even if you make a report, they do not solve it.

Very good branch. There are ATMs like 5 24/7. Excellent customer service

The facilities are good, but they should improve in terms of the staff, that is, they should be empathetic and patient with customers, not everyone has the ability to learn how to operate an ATM, especially older adults. They are a bit slow at the window but friendly

Bad service, everything very slow even when there are few people to serve

Terrible service, the executives are too slow to serve, you wait more than an hour, they leave the customer waiting too long and they just go around and around doing nothing.

Even if you have a turn, they make you wait until they feel like serving you, they move on first to the people who arrive later just because they will do something that benefits the executives.

There is very good attention. On the occasions when I have gone to make deposits, the longest time it has taken is twenty minutes when there are too many clients. Several additional cashier boxes are available.

Excellent service I found there is a person who takes care of you if you find it difficult there they help you Very good service from the staff who work there

It took almost 3 hours to do an operation at the window!!

BBVA Bancomer

I was making a deposit and the ATM swallowed my money, ATMs are useless and this is not the first day that this has happened, I recommend you change to another bank if you want to avoid this type of problem

There are always people, the service with an executive is very slow... it has taken up to 3 hours... because of 3 executives sometimes only one answers.
At the ATM it is fast. But it's a shame to wait so long. I hope you pay attention to that point.

During the week the waiting time is short to carry out any transaction at an ATM or practicaja.

I do not recommend making deposits on weekends because they update the practice system and sometimes they are not available, but you can make them at Super Che.

If you're in a hurry and you have a digital account, it's better to make a shift from the BBVA application and thus go directly to the window, you only have to take your cell phone or BBVA card with you so that they let you through.

Sometimes the ATM doesn't have money 🤑

The lines are very long! There is no order. I suggest that they at least put a roof over the parking lot for the sun since in the afternoons the sun is horrible and people suffocate!

Where to start, only two ATMs, no practicals, 5 windows and 3 advisors. For all tlapa users. If you need to go, be very patient.

In Olinala they made a million-dollar robbery and closed the branch. What a shame BBVA.

It has a lot of people you have to arrive early, if there are a lot of people before 4 they give tokens

I have a question...
Can we get another card that is lost?

BBVA Bancomer Chilpancingo Square

The situation with the staff was unfortunate, my mother went to the branch to make a deposit and coincidentally “500 was missing” the amount was exact but when it came time to make the deposit the amount was different, my mother gave her card to the person so that make the deposit at the cashier because she does not know how to use the ATM, she is a big person who does not use the card absolutely anywhere, she only deposits money and coincidentally after this situation an endless number of unacknowledged charges began to arrive, it is a shame that they have this type of staff and that on top of that they put up a thousand obstacles to solve it, be very careful with the elderly, let's help take care of them, these rats take advantage!!

There are days when it is super crowded, and the staff need to organize the lines well, both for cashiers, for service boxes and for windows, I suggest that if you do not want to spend hours to go to the window, take a turn from the application from BBVA and skip the line

Yes location very good. The attention in boxes and organization is very efficient and fast. It has several ATMs and the staff provides advice. Highly recommended

Very good service from the staff, it is a place that helps you with everything you need with your deposits, etc.

Many ATMs rarely do not work, but the table advisors are few but they serve respectfully and kindly and try to answer your questions. I wish they opened from 8 am

BBVA Bancomer bank

I'm a Canadian visiting Mexico. The ATM worked fine but the fee is high (174 pesos). Also, don't let them do the currency exchange for you. Their rate is about 9% worse than the official rate. Let your own bank do the conversion.

The Facebook page that you linked to in your reply isn't working. It says, "This content isn't available right now
When this happens, it's usually because the owner only shared it with a small group of people, changed who can see it or it's been deleted."

ATM froze on me and wouldn’t return my card!

Quick and fresh taste, in a nice square in Zihuatanejo

It is inside the plaza, it has wheelchair access, you can enter through the hallway where similar pharmacies are if you walk, or leave your vehicle in the parking lot, remember to bring your mask.

At the Zihuatanejo branch they put insurance on me without me realizing it and when I realized I spoke to the Bancomer line and they didn't want to return my money, they are a bunch of rats, don't go to this bank

BBVA Bancomer bank Zihuatanejo

I don’t understand the negative reviews—it is then nicest bank with the most ATMs in Centro. The line is nonsense, if someone is not using an ATM ask the person in front of you if they want it and if not just take it. Everyone seems to queue for the ATMs that take deposits so you can bypass the whole line if you just want a withdrawal.

One complaint: the exchange fees were 2-3 times more than another ATM I used (HSBC).

Large branch, very well located, I had no problems at the ATMs.

There were several people waiting to be served and only one account executive. 12:00 pm.

Good attention from the cashiers and advisors and they have good service at ATMs

The service is very good but the waiting times are very long

They just made me close an account at another bank to open one with them... 3 times they made me waste time just to open an account... and in the end they could not and did not admit that they gave me incorrect information, wasting time and causing inconvenience that they could avoid me!
They are not professionals!!!
Really lousy service!
They do not value any comments!
What they answered is a mere lie to save face!

Bad service in ATMs almost 40% of the times that they are inoperative to make deposits

Rude cashiers, they are lazy to attend, there is no entrance for the disabled, they distinguish between clients and do not solve any problem.

Very good, now they serve much better. More for your employees

Very good service and the ATMs are in good condition.

It doesn't have parking, it's a mess during peak hours.

Visible to the public, somewhat congested

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