Woof Gang Bakery Waterford Lakes

I don't even know where to start because I love this place so much. I have a 10 month old large Goldendoodle, Rylo, and I take his hair/grooming a little too seriously. I started taking him to Woofgang in May after he had a HORRIBLE haircut at a different groomer (pic 1). When I went to woofgang for the first time I was super nervous to have to go to a new groomer all over again because I’m sooo picky with his grooming & haircuts. I had no idea that there would be absolutely nothing for me to worry about. My groomer is Alex and she is the most amazing groomer I have ever met in my life. I’m not even being dramatic she is wonderful. She has been doing Rylo’s grooming since we first went to woofgang and the day we met I told her about the horrific haircut he had, how nervous I was and my vision for Rylo’s cut. Rylo has/ had really long hair and my goal was to keep him really fluffy and puppy looking. I wanted to maintain his long hair while keeping him looking well groomed and clean. She completely got the idea because she did exactly want I wanted and some. Fast forward to last weekend. I wasn’t in Orlando and Rylo had some pretty bad mats (my biggest fear) so I took him to the groomer to get them out and I had decided I was ready to have him get a big haircut so he wouldn’t get any mats again. But they told me I would have to shave him and I was absolutely devastated because I love his long fluffy cut. I literally called woofgang crying and asked to talk to Alex because I wanted her opinion since she’s his usual groomer and she 100% raised my spirits. I sent her pics and she told me she thought she could do it w/o shaving because she knows how well Rylo does with brushing & how he is with grooming. I took him home and today Alex gave him his first big haircut (he’s had some trims but never such a big chop). I told her I was prepared for worst case scenario & I was super nervous especially with the mats he had, but I totally had no reason to be because again, Alex is amazing. She did perfectly. She even took before and after pics and sent me them (pics 2 & 3). She takes her time, she seriously cares about making sure I’m happy with how he looks, and she is honestly just a very skilled groomer so 10’s across the board from me. I could sing her praises all day to anyone who has a dog or not because she is so beyond fabulous. And it’s not just me because I have a friend with a Goldendoodle who asked me for my groomer and she went with Alex and was also very happy with her experience @woofgang. Besides grooming, the store is super cute and I love buying toys and treats for Ry there. Everyone is always really nice and making appointments is super easy. First pic is Rylo after his traumatic haircut at his previous groomer (not @woofgang) Second & third pics are the before and after pics Alex took from Rylo’s big haircut today Fourth is one I took after the cut Then just a couple of pics of him for as long as he’s been getting his grooming done by Alex :) Update: it rearranged my pics but the one where he looks stupid is the one that was not at woofgang

ABSOLUTELY HORRIBLE GROOMING PLACE FOR BIG DOGS ! horrible customer service and absolutely disrespectful! claimed my dog needed training. i have a Great Pyrenees and they completely ruined and shaved his coat! (when i stated not to) My dog is trained and they said he was to “jumping” but across the street at petsmart they never ever has a issue and state he is a good boy. Go to Petsmart and ask for Matthew or Kelli at the petsmart On East colonial By home depot. the address for it starts with a 6. (pictured by white fence is how low they shaved him) (picture by brown fence is what he is supposed to look like.)

Update: I have a very rambunctious shitzu-pom that I have started taking to Woof Gang for monthly grooms. Jamie is wonderful with my NeeNee! NeeNee just had her first full groom in time for Christmas. Jamie as usual did a fantastic job. Yes, it is more expensive than some other pet salons but to have quality work done by an expert, and expect your pup to be treated like family, you should expect to pay a little more. I have become a regular customer and appreciate the staff who look out for my pup, and would highly recommend Jamie for grooming especially if you have a feisty puppy! My NeeNee loves her and behaves for her (wow). Thank you Woof Gangs for treating her like your own fur baby!

I had to go buy some birthday stuff for my little pup because I didn't have enough ingredients to bake him a homemade cake. I found the perfect gift right there and was super happy. The staff was super nice and very helpful when I also asked her about the grooming prices. I'm definitely considering coming back here.

I've shopped here many times and the staff is usually so friendly! My dog lovessss their snacks, and he's v old (17 y/o) so I make sure to get only soft treats for his old teeth, which you can bundle options for an affordably decent price! Pictures attached! There's often some cute or silly treats to buy. They always have good sales and goodies too. However, there needs to be a sign displaying prices per items if each one can range greatly within same table. Would've given 4 or even 5 stars if the young lady cashing me out didn't seem so judgmental when customer simply asks about those prices. Especially not after she charged me extra for two items without even disclosing the prices beforehand. Transparency and kindness or understanding is key to quality customer service.