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Woof Gang Bakery & Grooming Overland Park > Reviews in Johnson County, Kansas, US - RAY

Woof Gang Bakery & Grooming Overland Park

3.7
149 reviews
Pet Store
Johnson County, US

Location details

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11212 W 135th St, Overland Park, KS 66213, USA
  • Tuesday:
    08:00 - 18:00
  • Wednesday:
    08:00 - 18:00
  • Thursday:
    08:00 - 18:00
  • Friday:
    08:00 - 18:00
  • Saturday:
    08:00 - 18:00
  • Sunday:
    08:00 - 18:00
3.7
Reviews
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  • Google Comments (5)
  • Comments (5)

We have been clients here for years with our last dog that has now passed. We never had any problems. We now have a new Havanese puppy. She was in for 2 puppy grooms and all was fine. We took her in for her 3rd puppy groom the day before Thanksgiving. When my husband picked her up he didn't not want to say. The front half of her head was sheared down accidentally and they just pulled the back half that was long into a bow And put it in a bun. The 'groomer' oddly told him that she was a groomer and not just a bather. My husband brought her home for me to see and I was shocked they sent her home like that. My 10 yr old daughter was in tears. I called and talked to someone that claimed to be a manager. I said they need to trim her all over to even out her head and blend it into her body. She refused and was horribly unprofessional. She told me my little 6lb puppy had bit the groomer. She is the sweetest little puppy with no aggression. What a terrible way to treat a long term client before a holiday! I brought her back in and the grooming manager couldn't believe it. She agreed to even her out. I later found out that the person I spoke to on the phone was actually the owner! She had lied to me about that and other things I was told by one of her employees. If employees are telling clients this there are real issues with the business. This is not a reputable business. Please use one of the many other groomers in town.

4 weeks ago

Loved taking my furbaby here. He's been a couple times now and I've not been disappointed. Highly recommend taking your pooch to get their little "spa" day here. Prices are really good too.

3 months ago

I am beyond grateful for Woof Gang Bakery and Grooming in Overland Park, KS. Our Shitzhu Bella had obviously been traumatized from our old groomer and started to nip and gator roll. After spending hundreds of dollars to get her tested so she could take a sedative prior to grooming they refused to groom her anymore. I was beyond upset and had no clue who I was going to get to groom her. After a couple of places I reached out to Woof Gang and I am so happy to have found them. The owner, Crystal, is so patient and willing to work with Bella. Oh, and you should see their gourmet dog biscuits decorated so cute. They have Birthday treats too! Lots of accessories for your furbaby you will love. Thank you Woof Gang for being so amazing. I am so glad I found you and we will be longtime patrons of your fabulous business for years to come

7 months ago

Amanda and Jessica are AMAZING!! They were both so kind and patient with my senior chihuahua (22) who is very fragile and completely hates getting her nails clipped, and my new puppy (he was scared as it was his first time). They spent extra time with both of my dogs to make them comfortable and gain their trust, and they also got the clippings done in record time! I only waited about 7 minutes total, and both pups came out happier than they went in, tails wagging and all. I had a really bad experience in the past with a different groomer here, causing my senior dog to cry and limp for a week straight, even after BEGGING the groomer to be gentle. This last experience will definitely keep us coming back! These are the only 2 girls I will trust with my babies from now on! Excellent job you guys!

3 months ago

I have been taking my Pomeranian here since they opened and never had a bad experience! They are always so quick which I REALLY appreciate because I have taken her to places that keep them there all day and that is so unnecessarily stressful for your dog. I did also notice a 1 star review below that said they refused to brush a dog. I can tell you after working in the pet industry that dog was 100% matted. You can not brush a matted dog they have to be shaved. You cannot brush through them. They also only form from you neglecting to brush your dog. It really irritates me when pet owners neglect their dogs then blame the groomer for not being able to wave a magic wand. Exactly why I only worked in the pet industry for a couple years!

8 months ago

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How is Woof Gang Bakery & Grooming Overland Park rated?
Woof Gang Bakery & Grooming Overland Park has a 3.7 star rating with 149 Reviews.