Woof Gang Bakery & Grooming Lakeside Village

I go to Woof Gang for one reason; Dennis. We love our pets, and when they go into the back room for grooming, I know our dogs are given the same care. Thank you Dennis. It’s the people that make the businesses what they are.

I’ll preface my review by saying that for the most part, this location does a great job. I am always greeted by friendly staff both on the phone and in person. For the second time now, however, a groomer has not followed the specifications of my dog’s haircut. On his styling card, it says not to cut his ears (my husband and I prefer to keep our dog’s ears natural). The first time it happened, we expressed disappointment but ultimately accepted it. Before his most recent groom, I told the person taking him back to please make sure his ears were left alone. She reassured me that his card specifically instructed not to touch his ears. This was not the case at pickup. The groomer had once again disregarded the notes on the card. We weren’t as forgiving with mistake #2, but we also weren’t “Karens” about it. Despite our blatant unhappiness, nothing was done. No sincere apologies, no discounts on future grooms, no offers to make things right. The employee simply said he would write “Never Cut Ears” on the front of the card when it was already written on another part. I wish my dog had been brought out to me BEFORE I paid, because I would have reconsidered the tip I left. Very disappointed.

I've taken my dog twice already. The first time was great, they listened to everything I needed them to know about him before the groom started. I'm always more concerned with his face cut because I like the hair very short. As he got older he now has tears that stain his hair under his eyes and it was cut very short he looked even more beautiful! I have never had a groomer clean his face so well. The 2nd time I only did a mini groom. I know that only consisted of a light trim, a few other things and his bath. But when I picked him up, I didn't expect his face would be cut even a touch better. The hair around his snout was shaved down but he still had the shape of his whole face. I loved it because now the hair from under his nose, above his lip, didn't go inside his mouth when he eats. It's been a great experience so far.

Excellent customer service. My dog loves their treats. Naomi was great, very patient, gave great advice. Year later and still great service!

We love bringing our Chloe here. She sees Carla every month and she makes her so beautiful. The staff is always friendly, helpful and professional. Thanks Woof Gang.