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Woof Gang Bakery & Grooming Boynton Beach > Reviews in Palm Beach County, Florida, US - RAY

Woof Gang Bakery & Grooming Boynton Beach

4.3
89 reviews
Pet Store
Palm Beach County, US

Location details

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12393 Hagen Ranch Rd, Boynton Beach, FL 33437, USA
  • Tuesday:
    08:00 - 16:00
  • Wednesday:
    08:00 - 16:00
  • Thursday:
    08:00 - 16:00
  • Friday:
    08:00 - 16:00
  • Saturday:
    08:00 - 16:00
  • Sunday:
    09:00 - 16:00
4.3
Reviews
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  • Google Comments (5)
  • Comments (5)

Amazing experience! Brought my lovely Dog there . I can’t say enough about this establishment! From start to finish HIGH HIGH marks! They could not have been more kind, professional and accommodating! The groomers were angels 👼 👼 👼 VERY VERY HAPPY!!!! I live in Fort Lauderdale , and finally I found a special place for my dog and the price it’s amazing. Driving there it’s my pleasure. Trusted and recommended if you really love your Dog. This a place to take them.

2 months ago

This is the only place I'd take my lil guy for grooming. I can't say that I've had any issues with drop-off and/or pick-up. The new owner is on top of her game. She does her best to maintain cleanliness of the store and safety for all the pets. I let Amanda do the grooming for my dog Butters. She always does an excellent job and Butters loves her. Don't take your fur baby anywhere else! Ask for Amanda!!

2 months ago

Wowwww!!!! I love this place! The groomers here are so nice and they know a lot about grooming. I highly recommend going here for a grooming but also to see all their amazing toys and treats! The front desk lady helped me find the best treats for my picky dog and now my puppy gets excited whenever we go there! Love the people and love the store!

2 months ago

Absolutely HORRIBLE customer service. The new owner lies! She told me I could drop my dog off at 9:00 and pick her up after work, at 2:30. I did that once and the groomer, Lisa, did a very nice grooming. I was happy and scheduled another appointment. When I dropped the dog off, I was told that they’d call when she was done - I explained that the owner told me I could leave her there until 2:30. They called her and she said no - she said it wasn’t good for the dog!!!! I tried to reach her several times but she’s never actually in the store. Her prices are very high and the young kids who work there are rude - - stay away - - go anywhere else.

4 months ago

My wife and I have a toy poodle, and have used Woof Gang Bakery & Grooming for her grooming every month for 5 years, and today was the absolute last time we will ever go there. This store recently changed hands, and the groomer we have been using for the last 5 years left when the new owners took over. While losing the groomer was disappointing, that was fine, people move on. However, we always have 5 months of appointments scheduled, and last month the day before our appointment a staff member called and said our groomer had left and they couldn’t groom our pet at her normal 8:30 am appointment, but they could groom her the following week with another groomer at 1:30. Without another option, I said yes. We had our appointment, and while the grooming wasn’t quite the same, it was ok for the first time with a new groomer. I then asked about the next 4 previously scheduled appointments through March. I was told we didn’t have any future appointments scheduled. No explanation given, just no additional appointments on their calendar. Again, without another immediate option I asked to schedule another 8am appointment 4 weeks from Nov. 8th, and that appointment was today, Dec 9th, and the last straw. It started with the groomer being late, in addition to being a different groomer than the one we had the prior month. It ended when today’s groomer, and I am being generous with that term, delivering our dog to us with the absolute worst haircut she has ever had. She was practically shaved down to her skin. We don’t ask for a fancy poodle cut. We want her to have a clean face and feet, and a puppy cut over the rest of her body. Today’s “groomer” shouldn’t be allowed to cut a mop let alone anyone’s dog. In my opinion the groomer we had today is completely incompetent. Not only did she practically shave the dog’s legs and body, unevenly by the way, but she also couldn’t even cut the hair on the top of her head or the hair on her ears evenly. And to add insult to injury, the new owner now charges more for poodles. The only consolation that I have from today’s experience is that our dog’s hair will eventually grow out, and that I will never be going back to Woof Gang. If this new owner is content with hiring incompetent groomers and can’t be bothered with honoring or accommodating their existing clients’ appointments, then I will be more than happy to never set foot in the store again. I will also be very happy to tell everyone I can about my experience and to stay as far away from Woof Gang Bakery and Grooming as possible.

a year ago

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How is Woof Gang Bakery & Grooming Boynton Beach rated?
Woof Gang Bakery & Grooming Boynton Beach has a 4.3 star rating with 89 Reviews.