Westlake Ace Hardware

Just left Westlake on 11-10-23 about 6:15pm on Independence ave. I was in line and the young man in front of me had around 6 items the cashier rang them up and then the young man said something to the cashier and walked off. I asked what is he doing she responded he went to get another item. I responded your kidding. I then laid the item down I was going to purchase and left. "Wow" not only was that unprofessional of the cashier that was rude. Westlake train your people better. I will shop elsewhere from now on.

A decent Ace Hardware. They have minimal turnover because I persistently see several long term employees over the last 3 years in the area. The store is decently kept and a helpful staff. I wish they had a better selection of some things, but it has 90% of anything you would need to build a house. Key cutting and knife sharpening is a nice touch.

Helpful employees, was a little put off on how expensive their animal accessories were tho but overall pleased with my experience so far!

We went in to get a quality grounded ext. cord and after looking around at the entire stock & comparing all the specs we found a really great one. It was a 25ft med. duty grounded one marked at $16.99, GREAT, the others we liked were & 35+! I didn't think it was too odd since they had others (granted not quite as good) around the same price. At the register the cord rang up for $36.99 so the cashier checked it & YEP that was the price. I explained that was hanging with a few of the same cords on a peg marked with the low price then took an employee back to show them. The employee found I was right but soon discovered that almost all the cords were hanging on the wrong price hooks. I asked if they would be willing to honor the price b/c well that is where it was. They had the assist. manager come out & after watching both the employee & assist. manager go through everything to see how wrong the display was set up & looking to see what overrides they could do on the price I asked if they would be able to meet me in the middle of what the price said & what it should actually be - the assistant manager agreed and apologized for not being able to do the much lower price. Honestly I know some people will still think they should have done the lower price but the employees don't make the rules & there is only so much they can do without getting in trouble themselves PLUS they could have easily said "nope it's the price that the bar code reads". So thank you to the employees that were incredibly helpful & very fair Randy, Keyon & Mary (hope I got all the names right!) It's nice to shop somewhere the employees are helpful & do what they can to accommodate customers. It seems to happen less & less especially at big chain businesses.

Yesterday, Dana and Joe, from Westlake (6201 Independence Ave), helped getting a 2nd car key and fob, for our car! They did a great job! We really appreciated it and saved us money! Another Associate, Morgan, also helped me when paying with a my new card, but it was declined. I was about use my primary card, when Morgan said I entered a wrong pin number, but I couldn't remember it. She said try it again, and use it as credit, and it worked! 3 great Associates at this store!