Westlake Ace Hardware

Amazing experience here, had a gentleman greet me warmly when I walked in the door despite being busy helping another customer. I didn’t catch his name, but it was the same gentleman who also offered me popcorn when I walked out the door. I should note, it was Black Friday and most retail workers moan when they hear they have to work that day, but not this guy. Home Depot definitely doesn’t make you as excited to be there as Westlake does! Thank you Antioch Westlake.

I've got to congratulate this place for pulling off the combo of misleading a customer while still treating it like it's their own fault. Today I returned an online order I picked up here. The store manager/owner took the product, and didn't give me a refund. How on earth does that work? After processing the return, the manager claims he couldn't give me the refund because the original purchase was done online, but he only informed me of this AFTER he 'completed" the transaction. Lying through omission doesn't sound like the best business practice to me. In response to the simple request for a customer service phone number, I was told that there was "no obligation" to help me. help myself get a refund for the item I returned. And again, this lack of basic courtesy came not from a regular associate, but the store manager himself. I too used to go to the location on College and Quivera. The difference between the 2 locations is like night and day.

Awful service. Asked for help twice from the same employee who was talking to what sounded like a friend. First time walked me close to area and pointed. Second time, still talking to person, I asked him to confirm hardware was in package since I could hear it rattling and he arrogantly explained yes, you can hear it. Bought something I asked if I could return. Cashier said yes with receipt. Returned a few hours later with said receipt and different cashier said I could not return, not on receipt. The code did not match but amount did, clerk error? Asked if cashier code was on receipt, thought he'd remember me, and newest cashier said no and again could not return with a rude and arrogant tone. Used to love Ace Hardware at College and Quivira which has closed. Will not return to this one at College and Antioch.

Good store, clean and not cluttered. Staff is usually helpful and will make sure I find what I want.

I like Ace Hardware. The employees don't let you browse to long before they ask if they can help you, if they didn't already intercept you in the front of the store. I didn't need to go on a half mile walk to get into the store like I have to with the big box stores . I'm in and out without a long wait to checkout.