Westlake Ace Hardware

First off, the young man cashier was very good, selection is good. Negative rating due to absence of floor staff and if you find one they just tell you where to go?? Most ace stores go out of their way to help as soon as you enter the store. This has happened multiple times at this location. Step it up management!!

I went into ACE last Sunday with questions about what I needed for my project. I wasn’t exactly sure what I needed for my project but after Mason helped me figure out everything I needed, the project went smoothly and turned out AMAZING! I couldn’t have done it without Mason! Beyond happy that you employ such amazing workers like Mason

The last two times I have entered this store I have been treated like garbage. Staff talked down to me. Acting like helping me was above them. This will be my last option in the future if I need something

The store is well stock with great variety. Very much your typical Ace Hardware. The problem being in the particular staff and their inability to keep their work frustration out of earshot of customers. I asked what appeared to be a manager for assistance cutting chain. Instead of helping me he called a cashier to help me. She must have worked at the local Walmart because what should have taken 30 seconds to arrive took about 10 minutes. All the while the fellow who called her stood in the exact same isle twiddling his thumbs feigning frustration. When the lady was finally able to help me I had to listen to her angry grunts and moans because she had to do so. I'll be avoiding this place in the future. I haven't had these problems at Tractor Supply.

The employees are friendly. It is normally really clean it has all the parts and pieces you need.