Walt's Ace Hardware

This Ace is truly phenomenal. First of all, they have a huge selection. Smaller space than Home Depot but more is offered in my opinion. Second, the employees are knowledgable. I know I can go into this Ace and always have a handy guy or gal who can help me with my project! That pays for itself!!!! Even if someone doesn't know, they go find the answer. The manager I met with is absolutely lovely. I can't say more positive things. There is another Ace on 7th st in which I always have the exact opposite experience, so know not all Ace's are created equal! Thank you Walts!

Are you an Ace hardware customer who is used to the nice friendly neighborhood attitude? Then this store is not for you. The last several times I have been in I have had people unable to help me with questions or unfamiliar with such small things as where the keys to the locked displays are. I also recently got to listen to two employees discussing in detail their plans to get one of the clerks drunk and take advantage of her. Today I dared to enter the store carrying a motorcycle tank bag. I was accosted by one of the clerks who rudely informed me that I had to leave my "backpack" by the unguarded door in an unsecured area. When I opened my mouth to explain, she tapped the sign stating the policy and would not allow me any conversation. I understand that theft is a problem and they have children in the store after school, but a 50-year-old man in hubdreds of dollars of motorcycle leathers should at least have the chance to explain that he was uncomfortable leaving a computer sitting by an open door. I would imagine an alternative could have been found. The combination of rudeness, disinterest, and lack of knowledge has sent me back to the nearby box store. It's a shame!

My wife and I went in to buy a swamp cooler. Not one person had the decency to tell us that we weren't able to return or exchange it for any reason. Seems like a pretty shady underhanded business if you ask me. Only reason I went was it is right around the corner from my house. I'm going to spread the word about how we were treated. I'm going to do whatever I can to help people shop elsewhere including offering rides to other more customer oriented places. And with any luck we can have this crooked business shut down and closed for good. I'm definitely going elsewhere and I highly recommend others do the same.

Worst place ever with terrible customer service. The receipt I got for my Cooler/AC portable unit said I had 30 days to return if I was unsatisfied…so I did, and apparently they don’t tell you they have an in store policy that this is an item you can’t return. My receipt said different, so just don’t buy from Ace. Terrible service here and in Ahwatukee as well. I deserve my return. Buyers beware.

One of my go to places 100 percent more helpful and easier to find what I need than any big boxes and prices are right in line some even better on DIY essentials . Store is in my neighborhood too and feels exactly like a small town hardware store