Volkswagen Saltillo Autogar

Congratulations to the entire team!!! I had a breakdown on the road and arrived in passing without an appointment and they treated me super quickly, empathetic and kind. Great treatment from all the staff.

Excellent attention and service. All the staff are very friendly and attentive. They clarify all your doubts.

Very good service.... It is not good that they have the units so far away, we had to walk a long distance to see them and return to the agency again... bad

On Monday, November 13, I went to the agency because I need a second key for my car, I got 2 keys which are the same model as my current key and I wanted to know if it was possible for them to configure one of those for me and if not It might be possible to buy a new one at the agency and they will program it for me. Firstly, I went to the parts person to quote the new key and to see if he could tell me if any of the keys I had were compatible. The man told me that the person who can help me with that information is an advisor. I go to the advisors. And to the only unemployed person with the last name Morales, I tell him my doubt about the keys, as if the man was doing me a favor by even speaking to me, he answers that for that he has to put the equipment in my car and the equipment is what will help him. can tell if they are compatible or not, and that to insert the equipment it is necessary to have an appointment and that this service obviously had a cost, I asked if there is a way for you to tell me if the keys that I had with me were compatible or not for in If they are not compatible, order the new key (since they are made to order) and thus avoid double spending, and he tells me that no, the only way is with his scanner and well, for that you have to pay, that same day I make the appointment for Wednesday the 15th Upon arriving at the appointment on Wednesday and to my "luck" with the same advisor who sits in the driver's seat and begins to fill out the form to receive my car and ensuring that I did not have documents (without even opening the glove compartment to verify it), that I did not have power cables (without even bothering to stop and open the trunk to verify), he takes me to his office and the first thing he tells me is that if the serial numbers on the keys are not the The same as my original key, they will not be able to be programmed (something he was able to tell me since Monday when I asked him since each key can be easily checked). Overall, I left the car with him since he also needed a detail with the clasp. of the belt of which I already had the piece. In the end he called that my car was already there from 9am when he came in until 5:30pm to tell me that neither of my 2 keys could be configured (something the advisor already knew) so today the installation of my clasp and my Car wash cost me 1800 because although the configuration of the faucet could not be done (which the advisor knew) it had to be charged anyway. Just a piece of advice if you necessarily have to go to a service at this agency, what I recommend is that you do not go to that advisor who does his job as if the service they give us were free.

They do not have spare parts for moderately new cars (2 years), you have to request them and it takes many days. In my case I was looking for a caliper for a 2021 Robust truck and they couldn't get it.