UGG Jersey Shore Premium Outlet

I have been a retail manager for over 20 years. I drove here today to buy 4 pairs of boots. I was at another Ugg outlet yesterday but didn’t buy because they didn’t have all the sizes. One of the boots was marked at 40% off yesterday vs. this location had it at 30% off. I kindly asked the manager if they would honor the price as I was buying 4 pairs. Without even thought, “No, sorry I cannot”. That is so unbelievable to me to let $500 sale walk out the door. You won’t give the additional $8 off and lose the sale? No concept of customer service. Date of visit was 12/15, female manager on duty was very rude and disrespectful.

If you thinking about coming to the store, I’m going to give you a heads up. I was waiting online almost an hour and 10 minutes.. the store is empty. I don’t know why they create a line to go in. You have little kids and families waiting outside in the cold standing up. this is the only store in the outlet that’s doing this it’s ridiculous. I didn’t buy nothing. The only reason why I stayed in line because I wanted to take pictures and show you guys how empty the store is. every weekend when you come here they have a line. if you want to save time, go somewhere else.

Paul really helped me out today after I was told by the black girl at the register that they don't use apple pay because it wasn't working, I stood around for a minute trying to figure out how I was gonna get my stuff I only had apple pay and I saw Paul so I approached him and of course he was professional an very nice to me, he helped me cash my stuff out with the apply pay that the girl told me wasn't working and I'm grateful for his help I drove 30mins to come here for uggs thank you Paul.

I try to fill out a survey but I couldn’t. This store is very clean and organized. Everyone was very nice specially Maureen. She was very patient and courteous. She took the time to answer all our questions. I would recommend this store for their great prices and the employees exemplify customer service.

Manager was Soo rude , I feel bad for the employees... I would not recommend... Sales were good though