UAB Medicine Hoover Primary & Specialty Care

Megan performed my ultrasound today and she was so polite and thorough. I had to leave a review because you truly don’t always get that type of care. She made me feel comfortable which unknowingly made me feel hopeful. With my mother who is currently battling her health it’s easy to be fearful when trying to get answers on your health issues. I’m a little less of that after being seen today. The front desk was also very polite and friendly.

My husband and I have been seeing Rachel CRNP and wanted to say that she is AMAZING! She truly cares about her patients and listens. She doesn’t rush through appointments and is very thorough. I would 100% recommend her for your care. Thank you Rachel, you are doing great work! Thanks for taking great care of us!

Tuesday 11-11-2023 1:PM This place has adequate parking, clean restrooms, friendly employees, employees appeared clean & professional, clean patient exam rooms (the cleanest I've ever seen, (& I'm old), & my provider and her team were extremely knowledgeable, helpful, kind & empathetic. Highly recommend. *****Removed one star because a VENDOR parked in a ♿ space beside us without a handicapped permit or tag & I had to wait on him to load his car so I could get in mine. This is so disrespectful to those of us who NEED the close parking spaces because getting to & in facilities for doctor appointments is a challenge.

This review is NOT about my primary care physician. Dr. Thorton is amazing! I came for my yearly check up today and had a good visit. I have been sick and didn’t feel welll. She ordered tests for UTI, strep, Covid and the flu. After two hours in the clinic, I went to the lab waiting area and gave them my slip. Pleasant experience, same as check in. After waiting a while and realizing I could no longer hold my urine, I approached the blonde with a terrible personality and baby Chinese bangs sitting next to the lab door. I explained that I needed to pee. She was hateful and acted as if I asked for a million dollars. Then an Indian woman appears. She has a horrible attitude as well and an even worse personality- didn’t know that was even possible! As I was running to the toilet, she raised her voice at me three times to verify my information. I couldn’t understand her and urgently needed to get to the toilet. I turned around, went to grab the cup she raised her voice again, holding the cup tightly. I matched her tone and gave my name and date of birth. She replied loudly “I understand you.” I told her she was rude and closed the bathroom door. I was not allowing this hateful woman to touch me. I gave a urine sample, told her coworker hat she was in a bad mood and left. Totally unacceptable! Messaged my doctor and told her I would give blood at a location where I would be treated with kindness and respect. I have a choice in the way I am treated and who touches my body.

New, clean, 2 story modern UAB Medicine facility. The check-in desk will assist and direct you to all Drs and labs in building. Check in ahead of time to save time. Free parking out front and sides. Coffee, ice cream, food, and shopping in easy walking distance.