Tire Choice Auto Service Centers

Great service! I’ve had new tires done here on a few vehicles, and also a patch. Staff has always been honest and knowledgeable. I walked in to get a tire patched and was out quickly. I’ll continue to bring my vehicles here!

To whom it may concern!! This pass Monday I stop at the shop. Get a quote on a car AC blower motor for 2013 Ford focus SE. Your techs was all about doing it and had part in on the day they set my appointment which was Wednesday 730am. I explained many times my only car only DAY OFF!? I DRIVE 45 MINUTES one WAY HOME. BEEN DEALING WITH WITH THIS HOT WEATHER AND USING ICE BAGS KEEP on me They set my appointment Wednesday morning was there at 730 door's open. Now get getting bad Your techs for that shop was over 2 hours late was told he was setting in the court room Still no tech there put blower motors in. Finally around noon are so he shows up. Know he starts work on my car. About a hour later he comes telling people he wasn't going to be able to get it done and he wasn't going to fix it. So he said call Ford ask them easier way to get the blower motor in and told him myself take the dash apart and go that way put the motor in. This is where he says no no wasn't going fix it. Didn't trust his self Now it's 4 hours In to it and still no AIR CONDITIONING AT ALL!!!!! This young man has know lied to me order the fan it's now just setting there. And I am out of 5 hours of my day off and with nothing!!!? WHICH MEANS KNOW DRIVING in 💯100 PLUS HEAT FOR 45 Minutes home!!!! It's like he didn't even care at all fix the car!!!!! Nobody there asked if we could do anything else fore like rotating tires are give me a discount pm anything on the Shop. I hope pray the owners of this shop in Fairview Heights see this is I am very very Extremely exhausted from heat and sat in that shop for almost 5 hours and came out with no working AC AT ALL. BUT OF OT WAS ONE THERE FAMILY members I 100 percent know they would fix that AC BLOWER MOTOR FOR THERE CAR!!! I will not give up on this issue. JAMES D MERRELL

The manager was very rude and would not accept a competitor’s coupon. I have had my car serviced here for 17 years. I would think he would be kind to a loyal customer. Clearly he missed the customer service training module. I won’t be back.

I purchased 4 new Yokohama Tornante tires on 8/24/23. On 8/25/23 one tire went completely flat after driving no more than 20 miles on it. When we brought the tire back in your staff said I must have hit a curb which caused tire to go flat. I told them I did not hit any curbs but they called me a liar and said there was no other possible explanation. Not that they could have possibly installed/sealed it properly or that they sold me a defective or damaged tire. So they wanted me to spend another $250 for a new tire. We took the tire to Firestone and their techs said they do not believe the amount of ‘sidewall damage’ (which more than likely was caused by my husband throwing it down in disgust at the store AFTER it went flat and he had to change it in 100 degree weather) present on the tire would have been the cause of it going completely flat. They also informed us of several other recent complaints against your store.

I had the absolute worst experiences ever in dealing with this facility. If I could bypass having to rate my experience at all, it would not get not even 1 star. I’d already paid them nearly $1300 for brakes/rotors that I didn’t believe I needed. I had just had front brakes pads put on elsewhere just a month prior; however, the manager suggested that I needed new brakes/rotors and stated that I only had one brake functioning properly. He recommended that I have them done ASAP as I was in danger and that he wouldn’t suggest I drive on away without getting them to avoid causing danger to myself or anyone else and especially since I had my young daughter with me. I allowed them to do the work at that point. Ever since they worked on my car, I’ve returned on at least 4 occasions to inform them that my TPMS was missing. I literally told them each time what the msg had indicated on top of my brakes are squealing every time I use them to come to a stop. Each time I went back, they assured me that there was no problems with my brakes (mind you, I had no squealing or msg indicators on my dash before they said I needed brakes) & to remedy the TPMS issue, they just kept saying that my air was low and they’d claim to air them up at the proper capacity. Mind you, the last time I had gone back to them, they told me that I needed air to fix the TPMS and to ride on it, yet I had just gotten 4 brand new tires 2 days prior. Eventually after going back again and advising the mgr that my TPMS light was still on, even after driving on it…he finally had come to the conclusion that I needed a new TPMS sensor and wanted to charge me $150. This is what I had told them 4 other times that my msg stated that the TPMS SENSOR was missing. I left and I contacted Corporate who suggested I take my car to another location for another opinion. Drove to that location (30 min away) and they fixed my TPMS sensor without hesitation and no charge. I’ll never patronize the Fairview Heights location.