The UPS Store

I walked in at 4:01 and they wouldn’t take my Amazon return with a pre-paid label because they “closed at 4”. Seriously? All they had to do was scan it. Awful awful customer service, this isn’t the first time I’ve had an inconvenient service at this facility. I really hate UPS in general but this store is garbage.

Rude Mgt. Dominic, they lost my package (have only come here couple times), will never go here ever again. Never had issues with my city location where I typically go to.

Beware of this UPS store! I have tried to return items to Amazon here on two separate occasions. Each time the product never made it back to Amazon. In fact, items never made it beyond "Label Created" on tracking. I had to contact Amazon both times, a big inconvenience. I feel something questionable is going on at this location with Amazon returns. I gave this store the benefit of the doubt the first time, but I will not be back again. If you do use this store for sending, be sure to get a "drop-off package" receipt. It will help a lot when your package gets "lost."

Never do business with Lombard store, Sent high end ham radio for service to Wisconsin. The older man said to not worry as my item will be bubble wrapped and secure. Upon delivery the receiving point notified me it was NOT packaged safely and it was pure luck it didn't get severely damaged. Never do business there!

Too bad I can't give ZERO stars!! This place is supposed to be open on Sunday until 3:00 pm. Was there yesterday at 2:54 pm, got inside to be only informed by a rude-couldn't-care less-employee they're already closed and I can come back the next day at 8:00 am. I was returning a couple of Amazon things. Scanning would literally take one minute. To be open until 3:00 pm means to be open for business and customers exactly until 3:00 pm. I left a message asking the store manager to call me. Of course no one bothered....