The UPS Store

The manager of the store took a lot of time to help me figure out how to mail several framed pictures. The frames were large and old, and he explained to me the best way to ship them. They arrived a few days later, completely intact, and I credit this to his great packing. He seemed like he was very interested in pleasing his customers.

I came at 8:15 and there was a man waiting outside the store with a package he had to ship. It says they open at 8 AM but they were closed. He ended up leaving and two other cars pulled in and had to leave. Please change your opening time if 8 AM isn’t accurate.

I visited the store twice to get forms urgently notarized. The first day, the notary said he could not do it because he had a lot of work (even though it was before 5 PM). The next day I called and was told to come before 2 PM. On arriving, the sane notary told me he was the only one person there and I needed to come back at 2:30 or 3:00 PM (although the person on the phone expressedly said that notary hours ended at 2 PM). When I told him that I’d called and had already made a couple trips, and reasonably suggested he help me since (at the time) there was no one at the store, and if needed, he could take his time to help other customers too, he rudely said that since I was arguing, he was NOT to going to notarize the forms at all! Was this some sort of power trip? Another customer came in and witnessed this exchange as well. Why have notary hours that are not upheld and a designated notary who doesn’t seem to want to do the work? NB: I’ve been a patron of this store for several years and have never had such an unpleasant encounter.

Wonderful experience here. I had several boxes of items in disarray, and the staff was exceedingly helpful and nice, and went above and beyond to make sure things were done correctly. Thank you!

They work with the corporations to maximize each other's profits, at the expense of the customer getting squeezed for every penny. I was told that I couldn't use the box that the shoes came in to ship back to the company I ordered from. UPS wanted me to purchase THEIR box, which of course was more $$.