The UPS Store

Popped in to get a few last minute Christmas gifts in the mail and get a few Amazon returns out. They were all so nice! We had a few laughs, they complimented my hair which was lovely. These reviews are funny because only angry people tend to leave reviews. So they don't accurately represent the people and the quality of service at this location. I'm a big fan and will be back soon.

I frequent this location all the time. I don't blame the staff for being overworked and often grumpy. But today it was a joy to be served. The vibe was energetic and upbeat. New faces worked the counter. Teamwork was evident. I was greeted and served with a smile. Wow! Keep up the good work and thank you for being in the neighborhood!

its reassuring to see that I'm not the only one with a terrible experience. The manager/owner Karla Davis-Luther is extremely rude and has a terrible attitude, and does not greet you. I dropped by on several occasion to utilize the notary services however was told that "the system was down". All that is needed for the service is an official stamp on my documents. When I eventually was able to find a notary there (Karla) she refused to notarize my Passport, which is an official government issued ID, simply because I am Canadian. She made the false assumption that I was seeking "immigration services" when in fact all that was needed was notarization of my ID-very discriminatory behavior against minorities. They are always understaffed and have little time for questions. Karla threatened to call security on me when questioned. She then shoved my documents back at me, refused to mail my other paperwork and started helping the next customer. The store is unkempt with boxes and packages laying around-very unorganized, and unprofessional.

This place is the absolute WORST business in the South Loop. The "employees" clearly hate humans and have zero concept of customer service. If it were not for the fact that they accept amazon returns I would never patron this establishment. I'm not sure how UPS allows such a poorly run shop to exist under their name. Here's an idea: if you don't want to help customers then go work in a factory where there is no human interaction. The only reason this place even get's one stat is because the security guard will smile at you, about 50% of the time.

I visit this store often. Only about one employee was forthcoming and helpful. Otherwise some rude and mean folks work here, their attitude is as if they hate their job, life and the rest of the world. They are completely incompetent in good customer care nor the image of the store. Very sad.