The UPS Store

I love this UPS store. The man with the cowboy hat is always very pleasant and so is the rest of the staff. They're always happy to assist and do whatever they need to do to address the needs and concerns of their customers. This location has plenty of supplies and they offer lots of services such as packing your items for you (if needed), printing, custom print jobs, PO boxes and more. They will accept USPS packages 📦 as well which makes it even more convenient. As you can see I've had great experiences here and encourage everyone to check them out.

Had several poor experiences here, but the one that took the cake was when they damaged one of my packages and the ensuing reimbursement process took over four months. The owner seemed to duck my calls and correspondence and it was a painstaking process overall. I stopped going here since and would offer the 123rd/State Line location as a better option. Just felt disrespected and taken advantage of here and didn't get the sense the owner was trying to convey quality. When I tell you it was an absolute HEADACHE dealing with the process (which is partly UPS' fault) and the owner, I mean it.

Today UPS picked up a box that was not meant to be taken (my fault), I called headquarters, I did virtual online trying to get the package back. Finally, the local store itself reached out to me, the driver and team members gave me the option to pick it up or deliver it back to me, even though it was my fault. They didn't treat me like that. I ended up going to a different UPS location, which was the wrong one. The Driver and staff helped me to reach the right location. Finally, they reached the right locations for me. They waited for me until I got there and had my package ready for me. Not too many companies would go the mild to assist someone who made a mistake. Thank you Drivers at UPS at both locations Brookside and 103rd.

I'm just sorry I didn't make note of the man's name, but he was very, very helpful. I appreciate him offering up his help and literally doing everything for me. 8/30/23 visit.

Poor service. I dropped a package off this morning and had the shipping paid for by Amazon and was told I owed them an additional 1.65 since they printed the label. I have used this store in the past and have never had to pay an additional amount. I asked for clarification and was basically told I had to pay for the paper and ink on top of the money I was already paying to ship through amazon. I was told all the stores do this which is also not true. If this is the policy for this store it would be nice if this was stated before they printed it off instead of telling me after the fact that I owed more money.