The UPS Store

The store was very busy-backed up to the door. At the time I went-there was only one employee working. She not only kept calm and was extremely efficient-but she was polite, knowledgeable, respectful, helpful and kind even under extreme pressure. What could have been a long wait time and a lot of stress was a short visit, easy and enjoyable.

The service here is normally very unfriendly, with few exceptions. Today was interesting: I was shipping multiple pre-labeled packages and the representative had to walk 4 feet to a console each time she scanned one of the packages. It looked like a pain. She asked for another associate to assist her and I joked "but it's good exercise". She didn't take it that way, apparently, and divulged in an extremely negative and rude way that she has low blood sugar or something along those lines. TMI. Anyway, I still tried to make light of it by saying "then exercise would be even better". She got further agitated and turned hostile, accusing me of calling her "fat". I didn't even think of her as "fat", but anyway, she became an instant victim for some reason. She said that I could take my packages and leave her store, at which point I was shocked in that she must be the store manager. I asked and she said she was not, but that her manager was right next to us. Christine was, in fact, 2-3 feet away during this whole event. I said that I'd just talk to Christine to sort out the issue. She then continued to scan my shipments and all the while I was feeling apprehensive that they would not be handled correctly. Christine finished with the customer she was working with and turned her attention to me. I am actually unsure as to why after hearing her associate blow up at me in front of many customer that she did not intervene at the time, but maybe she's new to management. I have had pretty good experiences with Christine up until today. To be continued...

This is a comically bad business. The employees are grumpy, and for reasons I cannot understand, they make shipping packages more difficult than it should be. Twice they have told me they couldn't ship a package, but then when I go to a different UPS Store they kind of laugh like they know what store I'm talking about and ship the package with no issue. They once told me I HAD to ship from a UPS warehouse that was out of my way. Went to another shipping store and they took my package and gave me a receipt, no problems. If you enjoy the DMV, you'll love this place.

Really quick and easy! Located across from Walmart neighborhood market. Lots of boxes and other shipping products available for use. They also offer PO boxes. Went there to return an Amazon package they printed the label for me and retaped the box. Absolutely a wonderful experience and I would use them again.

Ended up here after another UPS Store told me they couldn't fulfill my online print order because nobody at their store had the login info for their system (what?). Came in to pick up my order and was given a total 50% higher than what I expected and what the other store was going to charge before they turned out not to be able to do the order. Naturally, I objected to this price. The employee, one of the nastiest people I have ever dealt with in any business anywhere, then ranted at me about she would cut the price because I was "complaining," but if she "got in trouble" it would "come out of her money." I'm not sure why she expected me to care about her getting in trouble after she had been nothing but rude to me, but I told her she would lost lose the entire sale instead and walked out.