The UPS Store

******* UPDATE 10.29.23 *********** Still no word from store owner or manager. Appears to be a virtue signaling request to make things right with no intent to follow up. *********UPDATE 10.19.23********** As per store owner request emailed 10 days ago so they could look into this. Have yet to hear back from anyone. *************************************** Paid to have documents shipped overnight. Even a little extra by noon. They did not arrive. Got the phone run around with the call center in the Phillipines only to be advised after a half hour the call should be to the store on Shiloh. They submitted a refund request to UPS. After a 15 business day processing time a check arrived. For a lower amount with no explanation. Called the number for questions on the check. Was chided the call should be to the local store. Ruth the manager was supposed to return the call that day. Nope. Two subsequent followups they advise she may be in store tommorrow, or not. And, she is the only one who can help. Documents ended up arriving, after a mechanical issue and UPS error, but customer service has not.

I hate using the UPS stores in this town. Every time I walk into this location with a pre paid shipping label they argue with me about paying $2 to print it. But they only do it half the time. One day they won’t charge… then the same employee the next week will argue I have to pay and not remember they didn’t charge me the week prior. Some poor management for sure. And $2 to print a label that’s already paid for to use your service. Petty and greedy.

I have always had a good experience with the employees at this location, so no complaints there. But I ran out of tape at my house and took my untaped box (the size of a shoe box) with my label and she said she could tape it but it would cost me $1.66. For one 6" piece of tape. That's absurd. Can you imagine how much money they'll make off of one roll of $3 tape!? lol I'll still take my boxes there, the staff is very helpful, just putting this here to let you know that you might want to make sure you have tape to tape it yourself.

Very efficient and effective service! Plenty of parking.. i was highly impressed with the boxing and taping skills of the clerks ☆ great teamwork! Package arrived on time ')

Should have read the reviews before going here....save yourself a headache and go literally anywhere else. I dropped my WEDDING flowers off for overnight shipping and they were delivered a day late after I paid extra for early overnight. I have been trying for more than a month to get a refund - I have called the store at least 6 times. Every time I call, the person I talk to can't help me, they say a manager will call me back, and the manager never calls. The one time I finally had a manager pick up the phone, she said she would issue a claim - never heard anything about that again. Also at one point they essentially told me I was lying about the time I dropped off my flowers - good thing I kept the receipt. I have now called 6 times, emailed 3 times, and visited in person once. Never have felt more ignored by a business. SAVE YOURSELF SOME MONEY AND TIME AND GO TO FEDEX