The UPS Store

Successful delivery to New Jersey! Jeremy and the team at this location went above and beyond. Jeremy sent an email update on the packages my aunt had them prepare. This included pictures. He and the team took very good care of my two guitars and a number of original paintings in their ornate frames. There were 6 paintings, two dating back to the late 1970s-- one with a frame for a 30x40" canvas! Very precious cargo, which was thoughtfully wrapped with paper, then bubble wrap, then a layer of large bubble wrap, and wrap to cushion the corners. I was impressed! And the delivery folks also treated the packages with professionalism and care. Highly recommend. Thanks!

Anytime I use their "services" I always have issues with the address. I use the same address every single time. How can you begin to charge someone for a "redelivery fee" when it hasn't even left your warehouse or been released by customs yet? Ive ordered through this website before and have had no issue in the past. You people need to get it together. Out here giving drivers raises and you can't even do your due diligence

If I could leave 0 stars I would. The guy behind the counter was rude and extremely unhelpful when I dropped packages off for a return. I had to go back a week later to ask what had happened to the packages I dropped off. Again this same employee (short with brown hair and a beard) was behind the counter and was extremely rude and unhelpful. I will never return to this UPS Store location in Colorado Springs, Store #3835 in the King Soopers shopping center off Woodmen.

This has got to be the worst UPS store in Colorado. The help are rude and off putting. There is always a waiting line; obviously understaffed. I repeat.....the clerks lack basic people skills. Last time for me here.

*I’ve updated my rating as the claims center was able to reimburse me for the loss. I understand mistakes happen and appreciate that they processed my claim and refunded me. I have used this store many times as I have found the customer service to outweigh the additional costs compared to USPS. I recently tried to send out a package to a relative. I received an email from UPS stating there was an issue with the address the was submitted by UPS. I tried calling the number provided multiple times and it just spins you through the usual automate messages. Told my package had an address issue but couldn’t actually talk to anyone about it. I tried calling this store and was told they couldn’t help once the package left as they are independently operated.They gave me the same phone number I have been trying to call saying that I could call that number to speak to someone. Never could figure that out. The package got returned to the store. I was told since I confirmed the incorrect address they type in that I was at fault and would have to pay to ship it again. Convenient system to never have to admit fault or provide customer service. The address I had written on the package was correct but the employee didn’t type in the street correctly. It was an incredibly frustrating process with no customer support and clearly no compassion for the customer when an error is made. Disappointing customer service.