The UPS Store

I recently had a situation where a package was received damaged after shipping from this location ( UPS Fault...not staff here) . I didn't think there was anything that could be done but mentioned it to the team at this location anyway. They said they would look into it and I forgot to call them back to ask if anything was actually done. To my surprise I received a phone call that the problem was resolved and compensation given. This was so unexpected, they followed through and are always so nice and helpful! Great staff!

Very nice and helpful people. Though it was almost the closing time and there was something not right with the computer but a cute girl wearing heart shaped glasses has made sure that I don't leave without purpose. I appreciate her kind gesture and great manners. She could have said that system isn't working but she preferred to keep trying and provided best customer service. Keep up your good work!

We dropped a high-value Amazon return earlier today and forgot to provide all of the shipping documentation. I called and the team was extremely helpful and accommodating and even walked me through how to get the missing paperwork to them from the Amazon website. They made the process so easy, despite the mistakes on our end. Big sigh of relief and thank you!

As a small business owner I am fortunate to have a UPS store across the street that I can count on. Stacey and Ira work very hard and go the extra mile for their customers. Recently one of the packages I delivered was damaged in a rain storm and Stacey worked with corporate to get me a refund. She saw it through to the end. Both Stacey and Ira deliver a superb level of service. I highly recommend this store.

Not recommended for Amazon returns. Every other UPS location I have used for returns logs the return in the computer when I drop it off and my refund from Amazon is processed in minutes. Not this one. I’ve had multiple returns take weeks for Amazon to acknowledge and a couple that I never got my refund.