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The UPS Store > Reviews in Pottawattamie County, Iowa, US - RAY

The UPS Store

3.8
133 reviews
Finance
Pottawattamie County, US

Location details

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2008 W Broadway, Council Bluffs, IA 51501, USA
  • Monday:
    11:00 - 16:00
  • Tuesday:
    08:00 - 19:00
  • Wednesday:
    08:00 - 19:00
  • Thursday:
    08:00 - 19:00
  • Friday:
    08:00 - 19:00
  • Saturday:
    08:00 - 19:00
  • Sunday:
    09:00 - 16:00
3.8
Reviews
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  • Google Comments (5)
  • Comments (5)

A Fantastic Experience at the UPS Store! I just had an awesome time at the UPS Store! The folks there were super friendly and knew their stuff inside out. They made everything easy and quick, even though they had a lot of customers. The place was clean and organized, which I loved. They took great care of my package, and I felt really good about it. If you need shipping or printing, definitely hit up the UPS Store—they've got your back! Big shoutout to the amazing team at the UPS Store! 🙌

3 months ago

Exceptional Customer Service at the UPS Store I recently visited the UPS Store, and I was genuinely impressed with the level of customer service provided. The team was not only friendly and approachable but also incredibly knowledgeable and efficient in handling my shipping needs. From the moment I walked in, the staff made me feel welcome and attended to my requirements promptly. They guided me through the shipping options, helping me choose the best one for my needs. Their expertise and attention to detail instilled confidence that my package would reach its destination safely and on time. What stood out was their willingness to go the extra mile to ensure a smooth experience. They offered helpful tips for packaging, ensuring my shipment was well-protected. Moreover, their technology made the process streamlined and hassle-free. The UPS Store maintained a neat and organized environment, adding to the overall positive experience. It's clear they take pride in their work and prioritize customer satisfaction.

3 months ago

I shipped off a larger personal package today measured at home at 36x22.8x9.6 and the guy at the counter measured it and put 37x24x11 into the system which ended up charging me about 40% more in shipping costs! I could see him measure the height and it was clearly below 10 inches with some margin. I wouldn't have minded them rounding up to the nearest inch but to go a whole inch more is absurd. I asked him about and he just blew me off. Pretty scummy deal by them. So beware if shipping your own package. That said, whenever doing Amazon returns I have a great experience and have really liked this location.

a month ago

This local store is rumored not to give lowest rate. Did a test and weighed and measured it at usps and looked it up online ups. Took it to store and the $55 rating was over $100. Showed the guy my phone and he changed it. Still don’t know how I was charged $62 for the ticket. He also didn’t confirm address was correct.

2 weeks ago

Great Experience!!! I always stopby at this store for my shipping and return needs. Mohan & Dhan, both of them are very helpful and friendly. They take care of their customers well. Highly recommended for all kinds of shipping, printing and returns stuffs.

3 months ago

Frequently asked questions about The UPS Store

How is The UPS Store rated?
The UPS Store has a 3.8 star rating with 133 Reviews.