The UPS Store

I had walked in a couple times to get pricing on a big order. Over 400 baskets. I went in on Monday and dropped off a finally draft with list of addresses and size on the basket. I was supposed to get a call back on Wednesday and I didn’t which is fine. But, I just called and Mike told me he now doesn’t feel like doing it because it took me a month to figure it out. It’s the Holidays! Be prepared to be turned away! Extremely standoffish! Wish they would’ve had the courtesy to call me Wednesday and tell me No. Just the way he just did “he just doesn’t feel like doing it”! Very unprofessional and bad business in my eyes! It wasn’t free service. I’ll walk my business elsewhere.

Rude staff, bad experience, won't be back Thank you for responding. The experience was Sunday. I had numerous UPS returns. Kate, the Store Manager (and apparently owner) was extremely rude and provided poor customer service/judgment. While I was waiting for Kate to return, a male employee (think his name was Mike) came out of the back, did not offer any assistance, and simply told me to go get tape to finish up the boxes. His attitude was extremely rude and unhelpful (and, honestly, unnecessary as I told him Kate was working on it). I planned to keep my comments to myself and notify the owner at a later date of the poor customer service but Mike informed me that he and Kate were the owners. Mike did not have any title on his store badge. I understand it was a Sunday and perhaps UPS Stores do not make enough from amazon returns to make it profitable. If that is the case, simply do not be open on Sundays or do not accept Amazon returns. I had 8 of them, so one would think the store would have wanted my business. I also asked if there was a notary present. Kate provided a very rude response (as I was hoping there was a notary as I do a lot of business with Nick in LaGrange and this store was closer). Online says there are notary services but if you do not have one, no problem. Regardless, the experience was disappointing and I ended up taking 4 packages with me where I'll be returning them today at another location who provides better customer service than I was provided. If Kate is the owner, either have a better attitude about being open on Sundays and/or accepting amazon returns, or don't. If there is another owner, they can feel free to email me to discuss this further. Either way, I will not be back and have no interest in doing any further business with the store.

Do not go to this location, all the old hags that work there always have an attitude WELL DONT WORK THEN! They seem to hate their life and job. Go to Chicago ridge it closes later and the younger crowd is friendlier.

The owner is mean and insulting. Just be warned. I avoid this location and drive further to go to a UPS that is happy to have customers.

Kate was so helpful in getting my packages sent at the last minute. Great customer service!! Thank you 😊