The UPS Store

I DO NOT RECOMMEND THIS STORE. GO DIRECTLY TO UPS, OR USE FEDEX KINKOS OR TWIN CITY TENT FOR BANNERS, CANVAS PRINTING, AND AWNING, OR USPS IF SHIPPING PACKAGES CHEAPER AND FASTER!!! Lazy incompetent people who refuse to answer the phone, call you back, and charge $2.19 to print a label? They really DO NOT WANT BUSINESS HERE! WAY CHEAPER TO PRINT ELSEWHERE, AND NOW I ONLY VISIT UPS ITSELF, AND RECOMMEND THAT YOU DO THE SAME. TOOK 6 TIMES CALLING BEFORE THEY EVER ANSWERED TO RESPOND TO SIMPLE QUESTION

I dropped a box that was part of a return on 11/27/23. The guy that took it gave me the box back and just took the items. I dropped the box in the trash can at the store. Today I get the box in front of my house with a note saying trash doesn’t belong here. I have him caught on my Ring camera but how freaking psycho can you be. I will be filling a trespassing complaint with the city of Champaign police first thing tomorrow morning. Everyone be aware that these guys can be dangerous to your family. I simply didn’t know I couldn’t drop the box I didn’t need in that trash and there were other boxes trashed in there when I dropped it

9 out of 10 times I've been met by a rude woman employee. She has an attitude and even once told me "take your box back with you. I don't want it and we can't take." (It was the box item came in) She has acted like it was the biggest inconvenience to give me receipt. Queen of Rude.

Unhappy incompetent employees. Terrible customer sevice and hidden fees. Paid $200+ dollars to ship and got hit with an extra fifty dollar fee days later. When I called to ask why this wasnt made clear to me, they threatened to mark my package abandoned unless I paid right then on the phone. Basically extortion

I had an excellent experience at the UPS Store today! The lady who assisted me with shipping my packaging box was extremely helpful and friendly. She answered all my questions and made sure my package was properly secured before sending it off. I appreciated her attention to detail and willingness to go above and beyond to make sure my package arrived safely at its destination. The store itself was clean and organized, with plenty of packaging materials and shipping options to choose from. Overall, I would definitely recommend this UPS Store at Kirby to anyone in need of shipping services.