The UPS Store

Please note that this store charges $5 for all non-Amazon drop offs. This fee does not include any services (it does not include any materials, packaging or labelling) and is not an overweight fee. It's like paying for air, only less refreshing. They won't tell you that this fee is their own little brainchild, a masterpiece of financial creativity. Meanwhile, in the grand world of UPS, this is their exclusive rule. They must be the envy of other UPS sites. But don't despair, my frugal friends! If you want a free drop off you can check the UPS website for UPS points and drop boxes, which are completely free, and you won't be asked for additional charge that isn't posted in the shop and you don't know what it is. Sure, businesses can set their own prices, but let's not forget that customers have a right to some transparency, too. I'm leaving this comment here just in the hope that those who don't want to be asked for extra fees get the information and avoid a wasted trip.

It was fast, quick, and overall a positive experience. It’s in a great location downtown, especially those who work off Michigan Ave. from leaving my desk, to printing the labels at the store, shipping and walking back took 30 minutes. Super fast service and everyone who works there is super sweet!

Very nice staff, helped me out quickly when I emailed them after store hours. Needed to get my package back and they really helped. Also very good to know they offered tape for my box which some places will then tuen me away if it’s not packaged before you get there! So thank you to this store

I needed to send an international letter. It took 10 minutes even to obtain the answer to how to do it and what kind of stamps I needed. Even after it, I was told they don't have stamps. Company whose main job is shipping don't have stamps. Is this a joke?

Decent enough for Amazon drop offs but now they are charging 5 dollars for non Amazon drop offs. I contacted the customer service and because they are located in a hotel they’re privately owned they can do that. Won’t do anything but Amazon drop offs there. Someone told me there are UPS Drop Boxes in the attached office buildings (like 225 N Michigan) and I will drop stuff there as it’s convenient for things like the Nespresso program.l and I won’t be charged 5 dollars for it.