The UPS Store

1 star doesn’t all all suggest the profoundly awful service for this unprofessional business. 77 weeks ago (almost 1 1/2 years) I filed a claim with this store. The claim represents a piece of vintage French art that was damaged due to the uneducated packing choices of what I’ve been told was the store owner. Attached photos show the poor packing choice. The art was damaged where the boxes were forced together to make a bigger box, with no support structure hence the crack. Immediately upon receipt of the broken piece I sent the photos, receipts etc to help process the claim. I phone this location once every 3-5 months to check in on the status. “Chip” always answers the call & has no recollection of this report or it’s outcome each time. He will not supply any claim number, nor any related info. He always stresses about long lines and that he has to urgently get off the call. He also always tells me to “call back in a week” Actually my friend, it’s up to your business to call me back with information I’m due over $800 for the cost of art & junky shipping fees. I’ve reluctantly decided to post here about this & I’ve reached out UPS corporate as well.

Just stopped in to return my AT&T equipment. The guy name Chip very rude. I asked a question and he acted as if I wasn’t standing in front of him. He proceeded to ask me the information needed but refused to answer 1 question for me.

If I can give no stars it would be great. Called about my package that was delivered their but should have came to my apartment. Called a was met with a rude person I told the reason why t was calling and could you check. Gave my name and I was put on hold this person came back with a very disrespectful tone saying to me you don't have anything here with that name and I said what do you mean with that name? The person replied well you have a unique name I asked did you put it in the system or write it down. Reply no I just looked so you didn't put it in the system or write my name down you just eye bald it? Person went on a rage and I told the person you're the rudest disrespectful person to have a job where y are to help people what type of person are you and I ended the call. Treat people with respect It could've been your Mom's or Daughter or your Aunt trying to get help like I was because I tell you it doesn't feel to good to have your money just floating around to be given to the wrong person that's not a good feeling and yes all 26lbs of it too.

This UPS store is ALWAYS on top of it. The nice lady with the dark hair and glasses helped me tonight around 515 and was amazingly helpful and the gentleman she was working with has also gone above and beyond with helping return my packages. I couldn't be happier with my service here! Thank you!!

People need to be VERY aware , of a guy named Tinsley that works there . I dropped some very important mail off in a enclosed envelope and it magically disappeared. After being put in the hands of this store associate. I have called numerous of times and left emails . Iv been getting the run around for a whole month now . They lack accountability and liability for the actions of this store associate . Due to no fault of my own . I will be facing an eviction . Please be aware and don’t leave anything valuable . Hoping this message gets across to prevent it from happening to someone else . This guy is very much so still employed there . * UPDATE they haven’t done anything to help me with this situation. But protect Tinsley . I am now forced to get a attorney involved for litigation. Don’t trust these sketchy employees