The UPS Store

Be aware if you are holding packages in this location they will charge you another $5 on top of the holding fee of $5.99 UPS is already charging. I just picked up my package that I hold here and after arguing with the clerk for a few minutes she call the manager and the manager told her I needed to contact customer service so I did. Customer services confirmed they are not supposed charge any other fees for this process so they gave me the corporate number to report this location, I’ll be calling their corporate to report this and to get my money back for this illicit transaction I got charged. Hopefully they close this location for dishonest and being sneaky getting an extra buck for services on the side.

This experience doesn’t even deserve a 1 star but for general awareness I will go ahead and post this. I was just at this UPS location and experienced the worst customer service experience I have ever in my entire life. I was in a full blown argument with one of the reps. She said things to be like “it’s common sense” and “maybe you aren’t a frequent online shopper to know that” only because I was trying to return an Amazon purchase and didn’t have my original box. It’s not what you say it’s how you say it so if I needed to make sure to bring the box it was shipped in (which according to the amazon instructions, I don’t need to) then say it in a way where your higher ups would be proud of the brand you’re representing. If I needed to buy a poly bag then say it in a way where it’s appropriate. This rep was so inappropriate and so condescending. I will no longer bring my business to this store.

Went to the UPS store on 10th of December to send off a Christmas card that was a little heavier than for normal that required more postage, to this day the 27th of December The intendant recipient has not received the card. I sent them another one on 21st of December and they received it on 26th of December, So when I called to inquire why this card was never received, the young lady told me basically there was nothing they can do since there wasn’t any tracking paid for, why would I need to put tracking on a Christmas card? I trusted it would have been put in the mail and sent off, she gave me a condescending honey There’s nothing I can do for you, (no duh) just wanted you to know that the mail I left with you guys was never received, when I told her not to call me honey she hung up on me. I Called customer care to make a complaint told them in the future I will just go to the post office and send anything off To ensure that it will get do it’s destination, US postal service has never lost any of my mail.

This is one of the best UPS stores I’ve been to! The employees were so friendly and helpful. Tashia (forgive me if I spelled this incorrectly) was able to answer my questions and assist me in an efficient manner. She was such a kind soul and a blessing to the UPS company. I will be preferring this store for my future UPS needs thanks to her wonderful attitude.

Awesome service, quick and professional staff. Our UPS go to store. Kristina was very helpful and provided a dolly for the heavy items.